Customer Service Representative

Ewing Irrigation Columbia , SC 29209

Posted 3 weeks ago

CUSTOMER SERVICE REPRESENTATIVE

WHO WE ARE!

Ewing Irrigation & Landscape Supply is the largest family-owned supplier of landscape and irrigation products in the country. Ewing supplies professional contractors with irrigation supplies, water efficient and sustainable solutions, landscape and turf products, agronomics and growing, hardscape and outdoor living, landscape lighting, water features, erosion control and more. Ewing also offers industry-leading training classes and events for professionals in the landscaping, sports field, golf and grower industries.

POSITION OVERVIEW

The Ewing Service Professional serves as the front line for in-branch customer relations, customer service, branch and vehicle maintenance, and daily branch operations. A Service Professional provides meaningful service to our customers in the most pleasant and professional manner possible. A Service Professional will support the Branch Manager's and company's goals.

PRINCIPAL ACCOUNTIBILITIES

Service Professionals are expected to support Branch Managers by performing the tasks and activities required for successful branch operations, as well as providing in-store customer support. Additional requirements include completion of tasks and activities assigned in support of annual plans established by the Branch, its Region and Division. The job performance of a Service Professional will be evaluated based upon their effectiveness in executing the duties and responsibilities listed below.

What You'll Do!

  • Execute the annual plan for the branch in accordance with Branch Manager's and the Company's strategic objectives.

  • Perform daily branch operations, including (but not limited to) inventory management, customer service, order entry, end-of-day completion, stock transfer and vendor shipping and receiving, debit memos, compliance, marketing database maintenance, merchandising and other general duties, under the direction of the Branch Manager.

  • Perform regular physical inventories and cycle counts. Physical Inventories are performed three times a year, and participation is mandatory. Inventory is typically performed on Friday and Saturday, and multiple prep days may be required before inventory. Inventory includes pre-counting, bar-coding product, counting using the wireless handheld, variance counting and reconciliation. Cycle counts are performed weekly and should be completed on Saturday, unless the branch is closed.

  • Use of payroll system regularly to clock in and out in accordance with Company policy and state/federal laws and regulations.

  • Maintain facility, including (but not limited to) vehicle/equipment maintenance and logs, supply stocking levels, cleanliness, organization of the branch and yard, and suggest cost-saving strategies.

  • Adopt and master the use of basic company tools and systems including technology, software, email, etc. and adhere to Company policy.

  • Maintain a safe working environment and compliance with state/federal safety standards.

  • Provide superior customer service at all times.

  • Conduct other duties as assigned by management which may include driving a company vehicle.

The Skills We Are Seeking!

  • Conduct yourself with professionalism in all communication with fellow employees, customers, vendors, management, and Home Office staff.

  • Excellent Customer Service skills

  • Understanding of Inventory Management

  • Must be able to life 50+ pounds

  • Clean Driving Record

  • Retail experience (preferred)

  • Nursery, Irrigation or Landscape experience (preferred)

  • High School or Secondary diploma or equivalent (preferred)

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

Become an Industry Leader with Ewing

Ewing Irrigation & Landscape Supply is the largest family-owned supplier to the green industry in the country. Our nationwide network of employees provides landscape, irrigation, sports fields and golf course professionals with the supplies they need to create healthy, sustainable environments.

With you, we can continue our mission of providing service excellence in the landscape industry.

Apply today and grow with us.

Family Focus

Team Ewing includes parents and children, husbands and wives, friends and mentors.

Our goal is to foster a fun and friendly atmosphere of learning and success in an environment where ideas are encouraged, and employees are empowered, personal responsibility is the standard and our collective successes are celebrated.

Giving Back to the Community

At Ewing, we believe in the power of community service and giving back.

Each year, we regularly provide support to numerous charitable organizations and community service partners across the country that share our values of family, wellness and water efficiency.

View the Ewing video above to see one of our Community Outreach Projects in action.

Education

We offer a variety of educational opportunities for employees from seminars and webinars to topical courses to help you grow your industry knowledge.

We invest a lot of time, effort and resources ensuring we have a comprehensive approach to education-one in which our employees can be proud to participate.

  • Development & Leadership Conferences

  • Hands-On Field Training

  • Vendor Training & Certifications

  • Ewing University Online

icon no score

See how you match
to the job

Find your dream job anywhere
with the LiveCareer app.
Mobile App Icon
Download the
LiveCareer app and find
your dream job anywhere
App Store Icon Google Play Icon
lc_ad

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

Similar Jobs

Want to see jobs matched to your resume? Upload One Now! Remove
Customer Service Representative

XPO Logistics

Posted 4 days ago

VIEW JOBS 6/19/2021 12:00:00 AM 2021-09-17T00:00 Continue to Grow with XPO. At XPO, we know our greatest asset is people like you - energetic, innovative people of all experience levels and talents who make XPO a great place to work. Your career matters to us because your passion and excitement will help keep our company moving forward. Logistics done differently. Join XPO Logistics, a company named among the world's most admired by Fortune and one of America's best employers by Forbes. As the Customer Service Representative, you will ensure that we deliver on our promise of outstanding service. You'll work with customers, business partners and drivers to make sure we are meeting our commitments and delighting our customers at every step of the experience. To succeed in this role, you'll need to be extraordinary at multitasking and delivering solutions that move multiple projects forward toward completion. As a part of the XPO team, you'll have a starring role in helping us continue to provide daily freight solutions for our global customers. Pay, benefits and more. We are eager to attract the best, so we offer competitive compensation and a generous benefits package, including full health insurance (medical, dental and vision), 401(k), life insurance, disability and more. What you'll do on a typical day: * Assist customers and business partners via telephone and email * Handle customer complaints in a calm, professional manner * Diagnose, assess and resolve problems or issues * Monitor progress of delivery routes * Scan haul-away pods and verify stamps * Process changes or cancellations to delivery orders What you need to succeed at XPO: At a minimum, you'll need: * Experience with Microsoft Office programs such as MS Project, Word, Excel and PowerPoint. It'd be great if you also have: * High school diploma or equivalent * 1-year related experience preferably within a call center environment * Strong customer service skills and the ability to satisfactorily resolve issues * Solid ability to multitask with exceptional organizational skills * Ability to thrive under pressure while delivering solutions that exceed customer expectations Be part of something big. We are proud to be an Equal Opportunity/Affirmative Action employer. Qualified applicants will receive consideration for employment without regard to race, sex, disability, veteran or other protected status. XPO adheres to CDC, OSHA and state and local requirements regarding COVID safety. All employees and visitors are expected to comply with XPO policies which are in place to safeguard our employees and customers. All applicants who receive a conditional offer of employment may be required to take and pass a pre-employment drug test. The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified. All employees may be required to perform duties outside of their normal responsibilities from time to time, as needed. Nearest Major Market: Columbia Nearest Secondary Market: South Carolina Job Segment: Customer Service Representative, Call Center Representative, Call Center, Customer Service Apply now " Find similar jobs: XPO Pride, Veteran Opportunities, University - Entry-level, Transportation, Customer Service & Last Mile XPO Logistics Columbia SC

Customer Service Representative

Ewing Irrigation