Evonik Industries Allentown , PA 18101
Posted 1 week ago
The Customer Service Rep (CSR) position is responsible to ensure customer orders, samples, complaints and inquiries are processed timely, accurately, and efficiently. Customer Service Representatives (CSR) are a primary contact (along with Sales) for existing and prospective Coating Additives customers in the specialty chemical industries.
What we offer
Explore a world of opportunities with us. Look ahead with us and help shape innovative solutions to make our world more sustainable and life healthier, more vibrant and more comfortable. At Evonik, you have the chance to explore, thrive, and grow alongside 33,000 colleagues. Among attractive career paths and high-quality development programs, we not only offer performance-based remuneration and occupational health benefits but also hybrid and flexible working environments with #SmartWork. Bring your fresh perspective, develop your strengths, break out your mold, and find a career that fits your dreams with us.
Click on the link below to learn what our employees have to say about Evonik:
https://careers.evonik.com/en/about/meet-the-team/
RESPONSIBILITIES
Order Management:
Coordinating and executing customer service activities, including order management, sample order placement, customer communications, complaints and special handling tasks, including but not limited to consignment, distributor management
Achieving and maintaining customer satisfaction while ensuring internal processes and procedures are rigorously respected in a dynamic business environment
Building and maintaining customer relationships by assisting customers in placing orders efficiently, providing instructions on the use of E-Commerce tools, responding to inquiries on a timely basis, managing customer orders through the SAP system to meet customer requirements and CAD commitments and communicating any changes in order status quickly to the customer.
Coordinate and maintain effective communications with Sales, Business Functions and Cross Functional Groups concerning customer requirements, issues, feedback, as appropriate
Experienced senior CSRs provides training, guidance and mentoring to less experienced CSRs
Proficient in order management processes and systems/tools
Export CSR (in addition to above core responsibilities):
Manage Export specific (documentation) requirements
Preparation of customs/legalization documents
Coordinate and maintain effective communication with third parties like forwarders, warehouses and custom offices
Coordinate export IV/stock transfer purchase orders shipping from US into Asia, Europe & Japan
Obtain required forms and documentation from Customers (e.g. tax certificates, credit apps etc.)
Participate in departmental, business team and cross-functional team meetings to acquire knowledge of supply chain, department intercedences, key business strategies & objectives.
REQUIREMENTS
High School education diploma, general education degree or equivalent - some college studies preferred
Minimum of 2-3 years of customer service related experience
Customer service experience in chemical industry desired
Experience is SAP, Excel, Power Point & Word desired
Your Application
To ensure that your application is proceeded as quickly as possible and to protect the environment, please apply online via our careers portal. Further information about Evonik as Employer can be found at https://careers.evonik.com.
Please address your application to the Talent Acquisition Manager, stating your earliest possible starting date and your salary expectations.
Your Talent Acquisition Manager:
Chuck Valiando [C]
Company is
Evonik Corporation
Evonik Industries