Customer Service Representative

What we offer

Explore a world of opportunities with us. Look ahead with us and help shape innovative solutions to make our world more sustainable and life healthier, more vibrant and more comfortable. At Evonik, you have the chance to explore, thrive, and grow alongside 33,000 colleagues. Among attractive career paths and high-quality development programs, we not only offer performance-based remuneration and occupational health benefits but also hybrid and flexible working environments with #SmartWork. Bring your fresh perspective, develop your strengths, break out your mold, and find a career that fits your dreams with us.

Click on the link below to learn what our employees have to say about Evonik:

https://careers.evonik.com/en/about/meet-the-team/

JOB DESCRIPTION SUMMARY

The Customer Service Rep (CSR) position is responsible to ensure customer sales & sample orders, customer master data, customer complaints and customer inquiries are processed timely, accurately, and efficiently. Customer Service Representatives (CSR) are a primary contact (along with Sales) for existing and prospective Comfort & Insulation customers in the specialty chemical industries.

RESPONSIBILITIES

• Coordinating and executing customer service activities, including sales order & sample order management, creating debit & credit memos, customer communications, customer master data, complaint entry and special handling tasks management

• Achieving and maintaining customer satisfaction while ensuring internal processes and procedures are maintained

• Building and maintaining customer relationships by assisting customers in placing orders efficiently, providing instructions on the use of E-Commerce tools, responding to inquiries on a timely basis, managing customer orders through the SAP system to meet customer requirements and C&I commitments, communicating any order updates related to order status promptly with customers

• Coordinate and maintain effective communications with Sales, Business Functions and Cross Functional Groups and 3rd parties concerning customer requirements, issues, feedback, as appropriate

• Proficient in order management processes, systems & tools

• Obtain required forms and documentation from Customers (e.g. tax certificates, credit apps etc.)

• Participate in departmental, business team and cross-functional team meetings to acquire knowledge of cross functional teams, an overall understanding of end-to-end processes, and key business strategies & objectives.

• Ensure guidelines and training requirements are adhered to for both Safety and Compliance

REQUIREMENTS

• High School education diploma, general education degree or equivalent - some college studies preferred

• Minimum of 8 - 10 years of customer service related experience preferred

• Customer service experience in chemical industry desired

• Experience in SAP, Excel, Power Point & Word desired

• Experience in export order coordination desired

Your Application

To ensure that your application is proceeded as quickly as possible and to protect the environment, please apply online via our careers portal. Further information about Evonik as Employer can be found at https://careers.evonik.com.

Please address your application to the Talent Acquisition Manager, stating your earliest possible starting date and your salary expectations.

Your Talent Acquisition Manager:

Vincent Szewczyk [C]

Company is

Evonik Corporation