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[[Customer Service Representative]]
Location: [[Parsippany, NJ]]
Career Level: [[Experienced Professionals (2-5 years)]]
Legal Entity: [[Evonik Cyro LLC]]
Business Line: [[Methacrylates]]
What we offer
You will work on exciting and challenging topics together with a team in an ultra-modern, innovative and creative environment. Intensive on-the-job training with expert colleagues guarantees you will quickly become familiar with your duties and perform them independently. Performance related pay and the opportunity for personal and professional development are of course part of the package. Since 2009 Evonik Industries AG has been certified as a family-friendly company by the German Hertie Foundation.
Click here to learn more about Evonik from our employees
To provide Exceptional Customer Service to the customers of the Methacrylates group of Evonik Cyro LLC.
Conduct business and operate at all times with safety, environmental and industrial hygiene concerns as the first priority.
Respond in a timely manner to orders and inquiries from customers via email, phone and fax. Coordinate with Logistics, Supply Chain, ESHS, Marketing, and Sales Departments as necessary to provide information to customers and process orders. Notify customers of delayed delivery.
Accurate entry of SAP sales orders (domestic and/or Import) & Samples in regards to pricing, product, delivery date, sold to/ship to account, and other pertinent details.
Maintain sales orders with respect to changes requested by customer, production schedule changes, and shipping delays, etc.
Ability to oversee our customer service email boxes and fax server.
Utilize UPA, ME&C and other databases for customer prices and product information and coordinate/manage the Z block report
Responsible for 100% phone coverage.
Respond in a timely manner with providing feedback on status of forecasted orders.
Utilize SAP to determine Inventory and Customer/Product Relationship Information.
Able to process and participate in QN (Quality Notification) investigations as needed for determination of corrective action.
Create and maintain customer profiles required to manage daily business.
Bachelor's degree OR equivalent work experience in a Chemical Company
2 years customer service experience.
Working knowledge of SAP, Excel, Word & Outlook.
To ensure the fastest process of your application and to protect the environment, please apply online via our careers portal at https://careers.evonik.com.
Please address your application to [[Krista McCreary]].
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Please note that Evonik will not accept any unsolicited application documents sent by staffing firms. Evonik works in conjunction with preferred service providers and will not pay any fee to staffing firms in the absence of an appropriate framework agreement. Should Evonik receive a candidate profile from a staffing firm with which it has no framework agreement, and should this candidate subsequently be considered in the recruitment process or offered employment, no claims from the staffing firm will be entertained in this regard.