Customer Service Representative- Equine Hospital

Pilchuck Veterinary Hospital is looking for a Full-Time Customer Service Representative to join our Equine Hospital!

The schedule:

Full-time 32 hours per week

General knowledge of equine and other large animal veterinary care procedures; knowledge of the local geographical area; desire to provide exceptional customer service; clerical and computer skills, including basic MS Windows skills. Have the physical ability to push and pull file storage shelves weighing 50 or more pounds.

Ability to:

• Provide exceptional customer service, conveying empathy and familiarity with the client when appropriate.

• Assess client/patient needs (preliminarily) - giving priority to what seems emergent or urgent.

• Understand and carry out oral and written instructions.

• Take & relay accurate phone messages.

• Efficiently function and multi-task in a sometimes stressful environment.

• Read a map and take/relay directions accurately.

• Schedule doctors efficiently.

• Proficiently perform basic reception, clerical, and record-keeping duties.

• Demonstrate good judgment and tact at all times when dealing with clients, doctors, and coworkers.

• Physically push and pull file storage shelves weighing 50 or more pounds.

Education:

Equivalent to completion of 12th grade or above.

Must be able to obtain and maintain a Veterinary Medication Clerk's license issued through the WA state Department of Health.

Experience:

Recent experience answering phones and scheduling appointments in a veterinary hospital or medical office setting is preferred. Prior multiple-line phone experience, computer skills, and basic equine knowledge are required.

Specific Duties:

• Answer phone; accurately take & relay messages.

• Schedule appointments efficiently, grouping them by location, procedure, and time constraints.

• Call to confirm and remind clients of appointments.

• Maintain and update computer records for clients (phone, address, directions, and patient info).

• Welcome clients and admit/discharge patients.

• Note and inform doctor or the equine billing department of potential credit/collection problems before scheduling the appointment/dispatching a doctor to the call.

• Prepare client invoices, as necessary.

• Receive and record payments, including reconciling a cashbox daily.

• File, prepare new patient folders and help with other misc. clerical duties as needed.

• Track loaned/borrowed radiographs.

• Assist with pulling and labeling pharmaceutical orders after pharmacy hours.

• Maintain doctors' schedules and prepare daily copy with appropriate check-in sheets attached.

• Participate as a supportive, flexible, and enthusiastic member of the Large Animal Team.

Visit our website for more information about our practice: https://pilchuckvet.com/

Compensation negotiable based on credentials and experience with an hourly pay rate starting at $18 - $19 / hour. The actual rate offered will carefully consider a wide range of factors, including your skills, qualifications, experience, and location.