Customer Service Representative - Live Your Life AS A Winner With Enviro

Envirosafe Pittsgrove , NJ 08318

Posted Yesterday


Join the leading service provider for Air Conditioning, Heating, Plumbing & Water Treatment!

EnviroSafe serves the plumbing, heating, air conditioning, and water treatment needs of the entire South Jersey region, including Salem County, Gloucester County, Camden County, Atlantic County, Cumberland County, and Cape May County, as well as parts of Burlington County and Ocean County.

We pride ourselves on courteous and reliable service. You can count on us to provide a thorough and honest diagnosis and quality services for your home or business. Our licensed technicians will provide customers with detailed explanations of repairs, replacements, and new installations.

Overview: The dispatcher is the liaison between the Operations and Field staff. The dispatcher answers all incoming calls and uses logistics to coordinate and schedule technicians on jobs booked from those calls. Customer service is your main priority. As the face of the company, your main concern is taking care of the customer and being empathetic during the call.


  • Answer all incoming calls (Will be on the phone most of the day)
  • Plan, schedule, and dispatch technicians to appropriate customer based on technician's skill set, location, and priority level of customer needs
  • Make outbound calls to fill schedule with routine maintenance
  • Edit and Input information into our CRM Software
  • Classifying Call Types for reporting purposes
  • Processing Payments


  • Must be comfortable speaking on the phone
  • High School Education

Smiling on the Phone: Customers can hear your smile. You take each call with a smile on your face to ensure our customers that you are happy to take care of them.

Logistics: Your savvy in local geographics. You want the best for our customers, so you schedule in a way that gets us to them faster! We get there first; we get the job.

Problem Solving: You make it your personal mission to solve any problem that comes your way. You do not ask for help immediately. You do your due diligence to do your part in finding a solution.

Reliability: Youre at work, on time, all the time. Your team and our customers can trust that you will be there when they need you.

Attention to detail: You listen. You hear the customer and understand their needs. You ask questions to get a better understanding. You are diligent in hearing what the customer says, and you schedule appropriately.

Trade Knowledge: You care about our customers so you are willing to learn all that you can to provide the best experience possible.


  • Experience or Interest in the industry
  • Friendly personality on the phone and in person with customers and co-workers and vendors
  • Associates Degree


Three Available Shifts:

7:30am-4:00pm; 8:00am-4:30pm; 8:30am-5:00pm

  • 401(k) up to 4% match
  • Medical, Dental, Vision
  • Life insurance
  • Long term disability insurance
  • Teledoctor and Roadside assistance for entire family
  • 5 paid sick days
  • Up to 10 paid Vacation days
  • 6 Paid Holidays
  • Bonuses
  • Company outings and events
  • Hands on Training
  • 10% off all services we provide

$15-$17/hr depending on experience

icon no score

See how you match
to the job

Find your dream job anywhere
with the LiveCareer app.
Mobile App Icon
Download the
LiveCareer app and find
your dream job anywhere
App Store Icon Google Play Icon

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

Similar Jobs

Want to see jobs matched to your resume? Upload One Now! Remove
Customer Care Specialist Live Your Life AS A Winner With Envirosafe


Posted Yesterday

VIEW JOBS 12/9/2022 12:00:00 AM 2023-03-09T00:00 <ul><li>Call Receiving</li><li>Discussing initial pricing with customers</li><li>Scheduling; the difference between demand, maintenance, install, emergency</li><li>Entering New Customers Into our customer relationship management (CRM) software</li><li>Edit existing customer information in our CRM software as updates are necessary</li><li>Calling our existing customer base for scheduling routine services</li><li>Receiving Over the Phone Payments</li><li>Greeting people who walk in</li><li>Filtering unimportant phone calls</li><li>Classifying Call Types for reporting purposes</li><li>Verify the completion of previous day’s work with high level of accuracy</li><li>Prepare permits and other job-related documents</li><li>Prepare in-house post cards to existing customers</li><li>Manage technicians' schedule to make sure they are on track</li><li>Update customers about schedule adjustments when necessary</li><li>Perform follow up calls to ask customers if they are happy with the services we provided</li><li>Sort and distribute mail and other documentation to its intended processing/filing location</li><li>Coordinate and process all necessary documents for the field technicians and estimators</li><li>Solve problems within the programs and processes that you are working</li><li>Strong ability to communicate; with co-workers, customers, and vendors</li></ul><p><strong>Requirements</strong></p><p><strong>Must haves:</strong></p><ul><li>Friendly personality on the phone and in person with customers and co-workers and vendors</li><li>Willingness to learn and perform beyond your current capabilities</li><li>Willingness to take on any tasks given to you</li><li>Willingness to listen to criticism and learn and grow from it</li><li>High School education or better</li><li>Be able to type a minimum of 30 words per minute</li></ul><p><strong>Helpful to have:</strong></p><p>Understanding of MS Excel, Word, and PPT</p><p>Receptionist experience</p><p>QuickBooks experience</p><p><strong>Benefits</strong></p><ul><li><strong>Hours are Monday through Friday 8 am to 5 pm</strong></li><li><strong>Paid Holidays</strong></li><li><strong>Paid Vacation (up to 2 weeks)</strong></li><li><strong>Healthcare, Dental, Vision</strong></li><li><strong>Annual Bonus</strong></li><li><strong>10% off all services we provide</strong></li></ul> Envirosafe Elmer NJ

Customer Service Representative - Live Your Life AS A Winner With Enviro