Customer Service Representative
Exton , PA 19341
Posted 2 months ago
Aequor Technologies Inc. is an US based Pharma/Healthcare/IT consulting and solutions company, providing high value services to leading customers for over a decade.
We have over 7 centers in the US and 2 Technology Development Centers in Asia. Please visit additional information.
We have the following URGENT OPENING with our direct client @ EXTON, PA.
Please read the requirement and if interested please reply me back along with your updated resume.:
Position: Customer Service Representative
Location: EXTON, PA
Duration: 06 Months contract with possible extensionJob Description:
Field Force Customer Service Specialist Major Purpose: Provide optimal customer service support as part of the client Field Force Customer Service group. Provide internal customer service to all of Customer Service Operations. Contribute to the overall strategic sales, marketing and financial objectives for the client.
Principal Job Duties:
Assist customers by processing orders via phone, fax, EDI, and email. Responsible for ensuring all orders fall within existing pricing, marketing and/or policy parameters established by Finance, Sales, and Marketing. Assist Logistic Centers on functions such as SKU serial lot and location adjustments, out of balance inventory, special events and other pertinent information. Coordinate shipments and product allocation with Marketing Managers, Finance and Logistic Centers to maximize order fulfillment.
Service Internal/External Customers
Assist sales and marketing colleagues by providing internal service including literature, promotional and product orders. Conduct tracers for lost or late deliveries and engage in problem resolution relative to all customer inquiries. Research and resolve customer account deductions. Review and process customer requests for authorization to return product according to client's Returns Goods Policy.
Participate in the development and the setting of parameters for marketing offers related to current work assignments. Participate in on-going training and Customer Service initiatives, acquiring and maintaining a full knowledge of products and their use in order to detail features and benefits to current and potential customers and provide answers to customer inquiries. Participate in the development, on-going review and adherence to SOPs and compliance for all functions performed within the client's Customer Service.
Perform outbound calling to customers in coordination with Program Response Team campaigns and the needs of the business
Other duties as assigned.Qualifications:
Associates or Bachelor's degree preferred. High School diploma required
Minimum of 1 year Customer Service experience required; 2 years preferred
Ability to provide phone coverage between 9:30-6, as needed based on department scheduling
Full understanding and use of SAP functions preferred
Ability to quickly learn client accounts, products, pricing, and programs
Ability to understand and utilize client's telephony package and follow assigned work schedules to ensure daily phone coverage is maintained and phone metrics are achieved
Analytical and organizational skills, along with attention to detail and a high degree of accuracy
Professional verbal and written communication and problem-solving skills
Process oriented; able to contribute in creating new procedure
Microsoft Word, Excel, Outlook, and Internet Explorer applications experience
Aequor Technologies, Inc.
"CUSTOMER SERVICE REPRESENTATIVE", "CUSTOMER SERVICE ASSOCIATE", "CUSTOMER SERVICE EXECUTIVE", "CUSTOMER CARE EXECUTIVE", "CSP", "CSA", "CSE", "CCE"
06+ Months contract