Customer Service Representative

Overview

The Customer Assistance Representative Sr (CAR Sr) will provide a high level of customer service by assisting both internal and external customers, primarily face-to-face, supporting their branch and rental needs. The CAR Sr will gain knowledge through local training and hands-on experience to provide exceptional customer service, administrative support, and sell products and services in a home city branch.

This position will be located at Reagan National Airport.

Schedule:

Sunday: 7am-4pm

Monday: 7am-4pm

Tuesday: 7am-4pm

Wednesday: 7am-4pm

Thursday: OFF

Friday: OFF

Saturday: 7am-4pm

Responsibilities

• Take incoming calls- reservations, rate quotes, general questions and answers, provide information and resolution for customers, other branches, insurance companies, dealerships, repair shops and other vendors

• Manage outgoing calls for callback management, A/Rs and miscellaneous calls as assigned

• Provide a high level of customer service by assisting customers and assessing their rental needs in person and over the phone

• Meet and greet customers in a friendly and timely manner

• Provide directions and general assistance

• Assist to assess condition of rental upon return

• Process returns, check-ins and exit kiosk transactions

• Effectively market the company while picking up customers up and/or dropping off customer in a safe and courteous manner and assisting customers as needed

• Understand and communicate rental terms and conditions, vehicle features and other services

• May sell optional protection products, upgrades, fuel options and other additional equipment

• Responsible for notifying Management of any known vehicle problems and any required vehicle maintenance

• Clean vehicle interior and exterior by hand or by operating washing equipment when needed

• Perform various administrative and basic accounting functions such as: research and billing support tasks, accounts receivables, transfer and key logs, run miscellaneous reports, supply maintenance, process customer billing

• Perform miscellaneous and backup duties job-related duties as assigned

Equal Opportunity Employer/Disability/Veterans

Qualifications

• Must be at least 18 years old

• Some college preferred

• Must have at least 1 year accumulative experience in sales, customer service, leadership or management in the last 6 years

• Leadership experience could include experience in organizations, clubs, volunteer work, community service, athletics or military service

• Must have a valid US drivers license for a minimum of 1 year

• Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future

• Must have satisfactory background check inclusive of driving (no more than 2 moving violations and/or at fault accidents in the past 3 years, and no DUI or DWI on driving record in the last 3 years) employment reference, education and social security.

• Under 25 minute commute (in rush hour traffic) from the location is preferred

We will consider qualified applicants with criminal histories as required by, and consistent with, applicable law.