Customer Service Representative

Job Title:

Customer Service Representative

Job Description:

Entegris is looking for a highly motivated Customer Service Representative to be an integral part of the Entegris team that effectively serves our valued customers and helps elevate Entegris' image as a "Best of Class" supplier. Customer service responsibilities include order processing, problem-solving, service issues, product knowledge, inventory management, logistics, and building successful relationships with internal and external customers. This important role is in our Chaska, MN facility. Successful Customer Service Representatives will routinely interact with customers, process their orders within 24 hours, and respond to inquiries promptly and with minimal direction. They will be the first point of contact for internal and external customers when problems arise on a customer order and can be counted upon to aid in resolution.

• Ensure that customer satisfaction is delivered in a timely and accurate fashion and aligned with the Global Customer Service Performance goals, through same-day processing and inputting all telephone, fax, e-commerce, web, e-mail, mail, electronic, and EDI orders from the Global Marketplace. Orders are entered daily with 100% accuracy.

• Generate appropriate computer documentation such as sales order confirmations, proof of delivery, third-party purchase orders, and proforma invoices.

• Issue written quotations on products following Entegris policies and procedures.

• Build and maintain successful customer relationships - both internal and external. Proactively work with cross-functional areas to ensure critical customer needs are met. Actively engage in proactive communication with strategic accounts and account managers.

• Understand Global Customer Service policies and procedures as well as those of the multiple Entegris business units, such as customer contracts, MOQs, and quantity pricing.

• Understand Entegris' various forms of lead time reduction methods (stocking programs, expedites, express shipments).

• Identify potential customer problems early in the process and take appropriate corrective actions.

• Accurately and timely process customer complaints.

• Demonstrate a willingness to complete miscellaneous tasks as assigned to support the overall department and organization.