Customer Service Representative - Enrollment Broker (English Only Calls)

Description & Requirements

Maximus is currently hiring Customer Service Representatives to join our growing team. This position is responsible for supporting the Health Texas project by providing customer care and enrollment services for health benefits via telephone, IVR and web-based portals.

This is a Full-Time, Permanent position where you will enjoy a hybrid working arrangement: you have the choice to work remotely or on site at our Austin, TX location.

Why Maximus?

• Awesome work schedule: Hours of Operation are 8AM - 6 PM Monday-Friday

• Paid Time Off

• Employee Assistance Program (EAP) for your well-being

• Employee wellness programs

• Employee discount programs

Essential Duties and Responsibilities:

• Responsible for interacting with customers to provide information in response to inquiries about programs and services in a contact center.

• Respond to customer inquiries received by telephone, Interactive Voice Response (IVR), or web-based portal regarding information on programs and services.

• Record customer interactions and transactions, by documenting details of inquiries, complaints, comments, and actions taken.

• Follow standard operating procedures to ensure consistency and accuracy.

• Address customer inquiries and resolve problems to ensure that appropriate changes are made.

• Refer unresolved customer grievances to designated departments for further investigation.

• Communicate with supervisor regarding any potential needs or concerns.

• Navigate multiple computer systems and add appropriate documentation to the systems while speaking with a customer.

• Perform data entry accurately.

CSR's have the option to work remotely or onsite at our Austin location.

Minimum Requirements

• High school diploma or GED required and 0-6 months of relevant professional experience required, or equivalent combination of education and experience.

Minimum Requirements:

• High School diploma or equivalent with 0 - 1 years of experience

• At least 6 months of customer service experience preferred

• Must reside within 70 miles of Austin, TX

Home Office Requirements:

• Reliable, high-speed internet service

• Minimum 20 Mbps download speeds

• Must be a traditional, wired high-speed connection such as cable or fiber

• Services that connect via a cellular network (mobile hotspot, fixed wireless, etc.) or satellite are incompatible

• Must be able to connect your computer directly to your modem or router via ethernet cable, WiFi connections are not allowed

• Quiet and distraction-free workspace

• Maximus will supply your computer equipment

EEO Statement

Active military service members, their spouses, and veteran candidates often embody the core competencies Maximus deems essential, and bring a resiliency and dependability that greatly enhances our workforce. We recognize your unique skills and experiences, and want to provide you with a career path that allows you to continue making a difference for our country. We're proud of our connections to organizations dedicated to serving veterans and their families. If you are transitioning from military to civilian life, have prior service, are a retired veteran or a member of the National Guard or Reserves, or a spouse of an active military service member, we have challenging and rewarding career opportunities available for you. A committed and diverse workforce is our most important resource. Maximus is an Affirmative Action/Equal Opportunity Employer. Maximus provides equal employment opportunities to all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status or disabled status.

Pay Transparency

Maximus compensation is based on various factors including but not limited to job location, a candidate's education, training, experience, expected quality and quantity of work, required travel (if any), external market and internal value analysis including seniority and merit systems, as well as internal pay alignment. Annual salary is just one component of Maximus's total compensation package. Other rewards may include short- and long-term incentives as well as program-specific awards. Additionally, Maximus provides a variety of benefits to employees, including health insurance coverage, life and disability insurance, a retirement savings plan, paid holidays and paid time off. Compensation ranges may differ based on contract value but will be commensurate with job duties and relevant work experience. An applicant's salary history will not be used in determining compensation. Maximus will comply with regulatory minimum wage rates and exempt salary thresholds in all instances.