Customer Service Representative (English And Italian Speaker)

Company Overview

At Motorola Solutions, we're guided by a shared purpose - helping people be their best in the moments that matter - and we live up to our purpose every day by solving for safer. Because people can only be their best when they not only feel safe, but are safe. We're solving for safer by building the best possible technologies across every part of our safety and security ecosystem. That's mission-critical communications devices and networks, AI-powered video security & access control and the ability to unite voice, video and data in a single command center view. We're solving for safer by connecting public safety agencies and enterprises, enabling the collaboration that's critical to connect those in need with those who can help. The work we do here matters.

Department Overview

Customer Care is a single point of contact team for Motorola Solutions. Multilingual call, chat and email support for prospects, customers and partners in the following languages: English, German, French, Italian, Spanish, Polish, Ukrainian

Monday to Friday. Customer Care is part of the Centralized Managed & Support Operations (CMSO), working closely with Technical Support, Repair, Marketing, Channel Sales & Operations.

Job Description

• Handle inbound calls, chats, web inquiries and emails from prospects or customers who want to buy or have an interest in implementing projects involving Motorola Solutions' products and solutions

• Own non-technical requests and drive through to resolution.

• Work with engineers to ensure customers get the technical support needed

• Act as a focal point and liaise with customers, partners, engineers, and support managers

• Obtain a level of understanding of the whole Motorola Solutions' product portfolio and solutions.

• Act as customer facing ambassador for Motorola Solutions. Conduct yourself and communicate in a professional manner in order to help and facilitate customer requests as seamlessly and efficiently as possible

Basic Requirements

• Excellent English & Italian

• Sales related and/ or customer oriented experience preferred

• Excellent communication skills, both spoken and written, including listening, negotiating and influencing

• Calm and assured manner with the ability to work well under pressure either as an individual or as part of a team

• High level of motivation with a will to succeed

• Attention to detail

We offer:

• Flexible working hours

• Hybrid mode

• Comfortable working conditions (high class offices, parking space)

• Competitive salary package

• Strong team-oriented culture

• Contract of employment

• Private medical & dental coverage

• Life insurance

• Multisport card or MyBenefit vouchers

• 1000 PLN for spectacles

• Employee Pension Plan (PPE)

• ESPP - Motorola Solutions stock programme

• Trainings and broad development opportunities

• Volleyball field and grill place next to the office

• Lots of sport activities as Moto football league, Wakeboarding, Snowboarding, e-gaming league etc.

• Access to wellness facilities and integration events

• Motorola Solutions is supporting CSR activities and encourages employees to participate.

Travel Requirements

Under 10%

Relocation Provided

Domestic

Position Type

New Grad

Referral Payment Plan

No

Company

Motorola Solutions Systems Polska Sp.z.o.o

EEO Statement

Motorola Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion or belief, sex, sexual orientation, gender identity, national origin, disability, veteran status or any other legally-protected characteristic.

We are proud of our people-first and community-focused culture, empowering every Motorolan to be their most authentic self and to do their best work to deliver on the promise of a safer world. If you'd like to join our team but feel that you don't quite meet all of the preferred skills, we'd still love to hear why you think you'd be a great addition to our team.

We're committed to providing an inclusive and accessible recruiting experience for candidates with disabilities, or other physical or mental health conditions. To request an accommodation, please email ohr@motorolasolutions.com.