Brown & Brown of FloridaFort Lauderdale is growing and seeking an exceptional individual with proven discipline, and commitment to join our team as Customer Service Representative for our Employee Benefits Division. Our clients are small to large employers and we offer them cost-effective benefit packages for their employees and dependents, that include medical, dental, vision, life, disability, HSA's, FSA's, STD, LTD, and more. The Customer Service Representative will support business relationships with an assigned group of clients by providing customer service and follow up. This individual will work closely with Account Managers, Producers, Marketing Reps, and other Brown & Brown staff to service clients, and support the implementation and renewal of health and welfare programs.
Essential Duties and Responsibilities:
Ensure overall client satisfaction by providing timely resolution and follow up of service issues that may arise including claims, billing, eligibility, enrollment, etc.; document all client inquiries and service issues
Work under the direction of Account Managers to assist in the fulfillment of client needs
Follow the renewal calendar and proactively manage timeline for renewal activity, presentation and plan implementation as set by company policy as well as vendor deadlines; this includes census requests
Develop and maintain solid relationships with vendors as well as internal staff
Produce open enrollment materials and benefit handouts
Maintain account files and ensure that documents are placed into appropriate sections for Quality Control guidelines; complete the Quality Control checklist
Coordinate open enrollment paperwork submission; verify paperwork and enrollment forms are submitted correctly, verify post enrollment selection and billing for accuracy
Support clients in attaining compliance with governmental requirements by staying informed of new legislation and participating in available training
Complete the Marketing checklist with the Account Manager
As requested by the Account Manager, review policies, benefit summaries, SPD's, forms and rates for accuracy
Assist the Account Manager, Marketing Rep, and Producer/Benefits Consultant in developing renewal proposals, including creating comparative spreadsheets and putting presentation binders together.
Utilize Agency Management System as required by company policy
All other duties as assigned
2+ years' experience in agency, insurance carrier, PEO or Human Resources field
Knowledge of Group Benefit Plans and health & welfare benefits
Able to obtain their 2-15 Life & Health License within 6 months of employment
Excellent organizational and time management skills
Ability to write and verbally communicate in a professional manner
Proficient in Excel and Word. Knowledge of PowerPoint preferred
High School Degree Required. Bachelor's Degree preferred
Bilingual Spanish a PLUS!
To APPLY for this position, scroll to the top of this posting and click on APPLY HERE. If you have any technical difficulties please email [email protected]
We are an Equal Opportunity Employer. We take pride in the diversity of our team and seek diversity in our applicants.
Brown & Brown, Inc.