Customer Service Representative - Emergency Department

Employment Type:

Full time

Shift:

Rotating Shift

Description:

36 hours a week

Evening/Night shift coverage (3:00pm

• 3:00am & 3:00pm

• 11:00pm)

The schedule includes working every other weekend and a holiday rotation.

POSITION SUMMARY:

Services and maintains the needs of their customer service base. Receives and responds to inquiries and provides appropriate follow through and response. Orchestrates and meets the needs of their customer group.

• Demonstrates knowledge and competency in the operation and maintenance of equipment within the work area, i.e. printers, copiers, fax, etc.

• Adheres to established network policy and procedures related to job functions.

• Performs data entry with a working knowledge of the unit specific computer systems

EDUCATION, TRAINING, EXPERIENCE, CERTIFICATION AND LICENSURE:

High school diploma or GED. Business school desired.

Participates in orientation and continuing education and updates and maintains knowledge and skills related to specific areas of expertise.

SPECIAL EQUIPMENT, SKILLS OR OTHER REQUIREMENTS:

Typing skills required, along with PC experience. Must possess strong communication and interpersonal skills. Abilities in math, principles of record keeping and strong organizational skills are necessary.

WORK ENVIRONMENT AND HAZARDS:

Clinical Setting. Exposure Class I or II; service specific.

PHYSICAL DEMANDS:

Sedentary work: standing, walking and sitting for prolonged periods of time - repetitive motion of hands, fingers and wrists.

WORK CONTACT GROUP:

All services, employees, medical staff, patients, visitors, vendors, and various regulatory and professional agencies.

SUPERVISED BY:

Administrative Coordinator, Office Coordinator, Manager

Pay Range: $17.25 - $25.00

Pay is based on experience, skills, and education. Exempt positions under the Fair Labor Standards Act (FLSA) will be paid within the base salary equivalent of the stated hourly rates. The pay range may also vary within the stated range based on location.

Our Commitment to Diversity and Inclusion

Trinity Health is one of the largest not-for-profit, Catholic healthcare systems in the nation. Built on the foundation of our Mission and Core Values, we integrate diversity, equity, and inclusion in all that we do.

Our colleagues have different lived experiences, customs, abilities, and talents. Together, we become our best selves. A diverse and inclusive workforce provides the most accessible and equitable care for those we serve.

Trinity Health is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other status protected by law.