Customer Service Representative

As a family owned and operated business established in 1950, El Milagro provides authentic quality tortilla products and exemplary service to its customers. Not only will the right candidate be joining a dynamic team, but they will also uphold El Milagro’s core values.

Essential Duties and Responsibilities: Provide professional customer service. Obtain customer and billing information, product to be purchased and reported on order forms.

Verify accuracy of customer and order history. Inform the customer of order information including prices, shipping dates and anticipated delays. Review and ensure accuracy of account information and orders.

Maintain record of new product orders and status. Review and report account/order modifications. Conduct client pick-up procedures.

Recommend and provide product information to meet the needs of potential new customers. Obtain and enter new customer information. Place product sample orders for potential new customers and active customers.

Receive and respond to customer concerns. Prepare invoice and shipping documents. Confer with warehouse and route salesmen to push through or track orders.

Calculate shipping and total charges for products. Confer with warehouse to determine availability of requested merchandise. Record transactions and collect payment for product for further processing.

Ensure pending calls are handled appropriately. Qualifications: Minimum of 1 year experience in entering data and customer service. Fluent in Spanish and English preferred.

Open availability. Physical Demands: Sitting for extended periods, repetitive tasks, lifting up to 15 lbs.

Working Environment: Office like environment in plant.