Customer Service Representative

Ecovyst is a materials science, catalyst, and services company dedicated to creating innovative technologies that play a critical role in supporting ecological health and help our customers solve complex challenges.

Energized by an over 200-year history, we have positioned ourselves to be responsive and fast adapting to rapidly changing economic environments and support our customers with solutions that grow and extend their business growth and sustainability goals.

Our cutting-edge solutions span across two industry-leading businesses, Ecoservices and Advanced Materials and Catalyst .

Ecoservices is dedicated to services that have a positive impact on our planet. Our Ecoservices business provides specialty grade high purity virgin sulfuric acid for a number of diverse and growing end uses.

Advanced Materials and Catalyst Technologies specializes in silica supports and catalysts. This business allows us to develop innovative technologies that enable our customers and value chain partners to create sustainable products.

At Ecovyst, we are ready for change, and we believe that each of our team members can be a catalyst for positive change. Our cornerstone values of integrity and fairness, diligence and service, learning and imagination are reflected across our people and our company culture.

Our dynamic and inclusive working environment is one where all opinions are valued and the culture of family is fostered. This culture and our strong spirit of teamwork directly benefit our customers, our suppliers, our employees, our planet, and the communities where we live and work.

The customer service representative (CSR) is the prime contact with customers to receive and answer queries, process customer complaints for resolution, receive and promptly process sales orders in SAP, changes to sales orders and sales returns. The CSR is responsible for effectively managing the customer relationship together with the account representative.

Responsibilities

The CSR will have contact with multiple areas of the sales, marketing, and production process and with external relationships including customer, logistics provider and others.

Customer Service Representative (CSR) is the prime contact with customers to receive and answer queries.

Manage sales order from receipt of PO to delivery, including SAP order entry, administration, shipment planning and final delivery of goods to customer.

Accountable for accurate data in SAP for sales orders, customer master info, invoicing.

Confirm accuracy of information on customer purchase orders, including pricing, products, Inco terms, freight terms, payment terms.

Coordinate with Operations staff and Supply Planning for material availability and facilitate on-time shipments.

Assist Credit and Collections team on issues with invoice data, past due payments.

Familiarity with third party logistics provider information to document Customer requirements.

Familiarity with International Shipping and export experience is a plus.

Provide backup support and guidance to your team members, and coverage when needed.

Minimum Qualifications

High School diploma or GED required. B.A or B.S. from an accredited four-year institution of higher learning preferred.

Three years plus customer service experience in a manufacturing or industrial setting.

Two plus years' experience working with SAP or another ERP system.

Excellent written and verbal communication skills.

Attention to detail and accuracy.

Excellent organizational skills and ability to manage and prioritize multiple issues simultaneously.

Ability to analyze/assess business information for decisions in support of financial goals.

Customer service experience in a manufacturing company preferred.

Experienced in working within a team environment.

Proficient with Microsoft Office tools, Excel, MS-Word.