Customer Service Representative

Eastern Engineered Wood Products, a two-step wholesale distribution company, focused solely on selling engineered lumber to the building supply trade, is seeking a kind, motivated, and detailed-oriented Customer Service Representative. We are a family-owned business that takes pride in providing quality products and service. We strive to learn and grow, consistently implementing quality and process improvements, so we can be a preferred and trusted partner for our customers. We are dedicated to safety, quality, and excellence. We are a team of experienced employees committed to fostering a work environment which is encouraging and respectful of our employees thereby promoting dedication, productivity, teamwork, and longevity. Eastern Engineered Wood Products is an equal opportunity employer.

Requirements

Summary

Communicates effectively with customers, via telephone or electronically, and processes information from customer interactions by performing the following duties.

Essential Duties and Responsibilities include the following. Other duties may be assigned.

Supervisory Responsibilities

This job has no supervisory responsibilities.

Competencies

To perform the job successfully, an individual should demonstrate the following competencies:

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and/or Experience

Associate’s degree or equivalent from a two-year college or technical school; or one to three years related experience and/or training.

Reasoning Ability

Ability to apply common sense to carry out detailed but straightforward written and/or oral instructions. Ability to deal with problems involving a few concrete variables in standardized situations.

Computer Skills

To perform this job successfully, an individual should be proficient with the Microsoft Office suite. Knowledge of BisTrack is a plus.

Benefits

Medical

Dental

Vision

401(k)

Life Insurance

Long-term and Short-term Disability

Profit Sharing

Identify Theft Protection