Customer Service Representative

East West Bancorp, Inc. Rosemead , CA 91770

Posted 2 days ago

Job Description:

East West Bank Customer Service Rep East West Bank is seeking a Customer Service Representative. The Customer Service Representative must be able to perform in a fast-paced, high volume capacity with face-to-face interaction with customers in a banking center.

Duties (not limited to)

  • Cashing checks, processing deposits, withdrawals, transfers and loan payments

  • Documenting larger deposits using Currency Transaction Reports

  • Identifies fraudulent activity to prevent potential losses and follows bank policies and procedures

  • Identifying and selling East West Bank products and services beneficial to customer needs

  • Addressing customer questions/concerns referring to appropriate internal resources for resolution

  • Provides solutions to help meet customers financial goals through customer referrals and cross selling of banking products

  • Responds to customer questions and concerns

  • Performs duties as assigned

  • Developing new customer relationships and opening new accounts for customers Qualifications/Requirements

Qualifications:

  • High School Diploma or GED required

  • 1+years of professional experience

  • Strong cash handling, customer service, and computer experience required

  • Desire to help others

  • Good listening and problems solving

  • Strong attention to details and computer skills

  • Professional and courteous communications kills

  • Previous cash handling experience a plus

East West Bank is an Equal Opportunity Employer


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Customer Service Representative

East West Bancorp, Inc.