Customer Service Representative

DXC Technology Tampa , FL 33602

Posted 2 months ago

Job Description:

DXC Concerto, Tampa, FL

Cloud Operations - Customer Service Representative

Summary of Position:

The Cloud Operations Customer Service Representative will be responsible for handling inbound customer calls in a fast paced, dynamic IT Service Desk environment. The Cloud Customer Service Representative is expected to provide world class customer support to facilitate a high degree of customer satisfaction for all Cloud customers on a daily basis. The Customer Service Representative will collaborate with other DXC Concerto Service Desk team members to resolve requests efficiently and escalate priority issues.

The Cloud Operations Customer Service Representative will be expected to participate in team building exercises and develop strong team member and customer relationships. The Cloud Customer Service Representative will proactively look for ways to keep all time productive and will use non-customer time for personal training, internal projects and administrative tasks. This position reports to the Service Desk Manager.

Key Responsibilities:

  • Respond to customer calls in a timely manner

  • Create and accurately document tickets

  • Create various administrative reports to ensure accurate and timely record keeping

  • Follow defined processes and procedures for the Service Desk

  • Maintain continuous, open, consistent professional communication with customers, peers and management, and apply active listening to check understanding

  • Strive to learn new methods and technologies and apply knowledge gained to daily work

Minimum Requirements Education, Skill & Abilities:

  • Strong customer service skills

  • Excellent communication and relationship building skills

  • Strong time management and organizational skills

Working Environment:

  • Office Environment
  • $15.00/hour with full benefits package and unlimited paid time off
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Customer Service Representative

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