Customer Service Representative

Dixon Valve Winchester , VA 22603

Posted 3 weeks ago

Dixon is looking for a Customer Service Representative to join our Fire Sales Team in Winchester, VA! The Customer Service Representative team provides world-class service to both external and internal customers. You will assist customers with sales and product inquiries, handle incoming customer orders and respond to any customer problems. You will need to be able to determine the best method to resolve problems or advance opportunities to ensure customer satisfaction. Must be able to work in a team environment and have excellent communication skills.

RESPONSIBILITIES:

  • Provide support to both internal and external customers

  • Respond to email and phone inquiries from customers and peers

  • Process customer orders via, email, phone and by fax

  • Generate quotes for standard and special products

  • Assist with special projects as needed

COMPETENCIES:

  • Excellent customer service skills and positive attitude

  • Effective communication skills; must be a good active listener

  • Strong problem-solving and critical- thinking skills

  • Strong ability to handle challenges

  • Strong attention to detail

  • Ability to work in a fast-paced environment

  • Strong computer skills; Microsoft Office, Google Applications, and other software programs

The above statements are intended to describe the general nature and level of work performed in this position and are not intended to be an exhaustive list of all duties, responsibilities and skills required and are subject to change. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position. The Dixon Group is an equal opportunity employer. It is the Company's policy and practice to recruit, hire, train, and promote individuals, as well as to administer all personnel actions, compensation and benefits, without regard to race, religion, color, sex (including pregnancy, childbirth, and related medical conditions), gender identity or expression, sexual orientation, marital status, ancestry or national origin, age, disability, family medical history or genetic information, veteran status, military service, or any other factors protected by applicable law. This policy extends to all employees and applicants and to all aspects of the employment relationship.

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Customer Service Representative

Dixon Valve