Customer Service Representative

Dixon Valve Chestertown , MD 21620

Posted 2 months ago

Dixon is looking for a Customer Service Representative to join our team in Chestertown, MD! The Customer Service Representative will provide superior customer service to both external and internal customers. Responsibilities include entering orders, resolving product or service issues, and following up with customers to ensure their needs were satisfied. Additional responsibilities include accounts receivable functions, customer invoicing, file maintenance, and various special projects as needed. Previous customer service or administrative experience with strong organizational skills preferred. Bachelor's degree preferred.

RESPONSIBILITIES:

  • Providing support to both internal and external customers

  • Responding to email and phone inquiries

  • Accounts receivable functions

  • Manage customer invoicing

  • Assist with special projects as needed

COMPETENCIES:

  • Excellent customer service skills and positive attitude

  • Ability to communicate effectively; must be a good listener

  • Ability to remain calm under pressure, but have a sense of urgency

  • Ability to resolve customer inquiries efficiently and prioritize requests

  • Strong ability to handle challenges and multitask

  • Strong attention to detail

  • Ability to work in a fast-paced environment

  • Strong computer skills; Microsoft Office and various software programs

The above statements are intended to describe the general nature and level of work performed in this position and are not intended to be an exhaustive list of all duties, responsibilities and skills required and are subject to change. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position.

Employment at DVCC, Inc. is contingent upon the candidate's ability to pass a pre-employment criminal background check, drug screening and physical capabilities test.

Applicants are considered for all positions without regard to race, color, creed, religion, sex, sexual orientation, national origin, age, disability, marital status, veteran status and any other status protected by federal, state or local law.


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Customer Service Representative

Dixon Valve