DHL (Deutsche Post) Livermore , CA 94550
Posted 1 week ago
DHL Supply Chain is Hiring!
At DHL, you will play a part in one of the world's most essential industries. As the world's leading contract logistics provider, we believe in doing the right thing, growing together, and delivering the difference. At DHL, you have a voice that matters and can make an impact that lasts. There has never been a better time to join DHL Supply Chain. In a global business like ours, the opportunities are endless. So, join us. Work with us. Grow with us.
Our Livermore, CAfacility is growing, and we're looking for world-class people like you!
Position: Second (2nd) Shift Customer Service Representative
Shift: Monday -; Friday 12:00pm -; 8:30pm
Pay: $22.00per hour
Shift Differential: 1.50 per hour
Special Pay: 3.00 per hour GEO
WHAT WE SEEK:
SAP experience preferred
Proficient in email communication
Looking for someone with a good attendance record
Able to prioritize and multi-task
Comfortable working with others
Open to learning new skills
Team player
Be part of the world's largest logistics company!DHL Supply Chain hasbeen certified as a Great Place to Work and Top Employer in the US for the 3rdyear in a row
AFFORDABLE medical, dental, and vision coverage offered on your 30thday
Paid Time Off
401(k) with generous company match
Tuition reimbursement program
Excellent training and career advancement opportunities
Grow your skills. Shape your world.
Role Purpose:
Process orders and prepare correspondence to fulfill customer needs. Responsible for providing product, service, and transit information to the customer and act as a liaison to facilitate issue resolution.
Key Accountabilities:
Resolve product or service problems: clarify the customer's complaint, determine the cause of the problem, select and explain the best solution to solve the problems, expedite correction or adjustment, follow up to ensure resolution.
Maintain customer records and update account information.
Maintain financial accounts by processing customer adjustments.
Prepare product or service reports by collecting and analyzing customer information. Assist with order and product management.
Perform other duties as assigned.
Required Education and Experience:
Our Organization is an equal opportunity employer.
DHL (Deutsche Post)