DHL (Deutsche Post) Trenton , NJ 08601
Posted 3 weeks ago
DHL Supply Chain is Hiring!
At DHL, you will play a part in one of the world's most essential industries. As the world's leading contract logistics provider, we believe in doing the right thing, growing together, and delivering the difference. At DHL, you have a voice that matters and can make an impact that lasts. There has never been a better time to join DHL Supply Chain. In a global business like ours, the opportunities are endless. So, join us. Work with us. Grow with us.
Position: Customer Service Representative
Shift: 2ndshift 3 PM -; 11:30 PM Monday - Friday
Pay: $19 per hour plus $.75 differential
In addition to the general job description below, the ideal candidate will also have the following skills:Warehouse, Excel and Customer Service Experience
Be part of the world's largest logistics company!DHL Supply Chain hasbeen certified as a Great Place to Work and Top Employer in the US for the 3rdyear in a row!
AFFORDABLE medical, dental, and vision coverages offered on your 30thday
New and Improved PTO Policy
401(k) with generous company match
Tuition reimbursement program
Excellent training and career advancement opportunities
Grow your skills. Shape your world.
Notice to NJ Applicants : To understand your rights under New Jersey Law Against Discrimination (NJLAD) you can view or print the official poster here :
Law Against Discrimination
Role Purpose:
Process orders and prepare correspondence to fulfill customer needs. Responsible for providing product, service, and transit information to the customer and act as a liaison to facilitate issue resolution.
Key Accountabilities:
Resolve product or service problems: clarify the customer's complaint, determine the cause of the problem, select and explain the best solution to solve the problems, expedite correction or adjustment, follow up to ensure resolution.
Maintain customer records and update account information.
Maintain financial accounts by processing customer adjustments.
Prepare product or service reports by collecting and analyzing customer information. Assist with order and product management.
Perform other duties as assigned.
Required Education and Experience:
Our Organization is an equal opportunity employer.
DHL (Deutsche Post)