Dependable Cleaners Boston , MA 02298
Posted Yesterday
Customer Service Representative
Location: Boston, MA, 02116
Job Description:
We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. The successful candidate will be responsible for providing exceptional customer service to our clients and customers, resolving issues and inquiries in a timely and professional manner.
Responsibilities:
Answering customer inquiries via phone, email, and chat
Resolving customer issues and complaints in a timely and professional manner
Providing product and service information to customers
Processing orders in a timely manner
Keeping accurate records of customer interactions and transactions
Identifying and escalating priority issues to the appropriate team member
Requirements:
High school diploma or equivalent
1-2 years of customer service experience
Excellent communication and interpersonal skills
Ability to multitask and prioritize tasks effectively
Strong problem-solving skills
Ability to work independently and as part of a team
Flexibility to work Saturdays
Dependable Cleaners