Sorry, this job is no longer accepting applications. See below for more jobs that match what you’re looking for!

Customer Service Representative

Expired Job

Department Of Agriculture Joseph , OR 97846

Posted 4 months ago

  • Videos

  • Duties

HelpDuties Summary

This position is located within a National Forest. Provides information services such as greeting visitors, answering telephones, responding to routine inquiries from a variety of customers, and providing overall support to the administrative staff on the unit.

Learn more about this agency

Responsibilities

Greets visitors and responds to phone and written inquiries, which often requires an explanation in general terms of functions of the Agency to distinguish among and between functions related to the subject of the inquiry. Uses good host techniques in all contacts.

Evaluates inquiries in order to provide the most useful and appropriate information or to suggest other productive sources of specific information applicable to the nature and subject of inquiry. Resolves inconsistencies in available information and if necessary, refers difficult questions to the supervisor for resolution.

Assists in arranging displays of informational and natural materials in the reception area. Varies or changes displays to coincide with seasonal changes, and special public information programs. Uses imagination and good taste to achieve desirable results.

Uses word processing software and printing equipment to create, copy, edit, store, retrieve, and print a variety of standardized documents using a glossary of prerecorded formats, form letters, standard paragraphs, and mailing lists. May use database or spreadsheet software to enter, revise, sort, or calculate, and retrieve data for standard reports.

Serves as Collection Officer to sell such items as National Forest maps, Christmas tree permits, 2400-4's (Forest Product Sale Permits), and Golden Age Passports in accordance with manual and handbook requirements. Is held accountable for the funds collected. Maintains accountability records as required.

Travel Required

Occasional travel

  • Position(s) may involve work away the official duty location to remote worksites within commuting distance (49 miles) and may also require overnight travel and/or camping per work assignment.

Supervisory status

No

Promotion Potential
03

  • Job family (Series)
    0303 Miscellaneous Clerk And Assistant

  • Requirements

HelpRequirements Conditions of Employment

  • You must be a US Citizen or US National

  • Males born after 12/31/59 must be Selective Service registered or exempt

  • Satisfactory background investigation and/or fingerprint check

REQUIREMENTS

BACKGROUND INVESTIGATION AND FINGERPRINT CHECK: Selection and retention in this position is contingent on a successfully adjudicated FBI National Criminal History Check (fingerprint check) and a background investigation.

Direct Deposit

  • Per Public Law 104-134 all Federal employees are required to have federal payments made by direct deposit to a financial institution of your choosing.

E-Verify: Federal law requires agencies to use the E-Verify system to confirm the employment eligibility of all new hires. If you are selected as a newly hired employee, the documentation you present for purposes of completing the Department of Homeland Security (DHS) Form I-9 on your entry-on-duty date will be verified through the DHS E-VERIFY' system. Under the system, the new hire is required to resolve any identified discrepancies as a condition of continued employment.

ADDITIONAL REQUIREMENTS:

No additional requirements.

Qualifications

You must possess the Basic Requirements identified below to be considered eligible for this position. Transcripts must be provided for qualifications based on education. Your application or resume must clearly show that you possess the appropriate experience requirements.

GS-03: (6) Six months of general experience.

General experience is defined as: Performing office work such as answering telephone calls, filing, typing, checking e-mails, opening mail, routing mail, making copies and scheduling meetings.

  • OR

Successful completion of 1 year of study above high school. OR

Completion of an intensive, specialized course of study of less than 1 year may meet in full the experience requirements for GS-3. Courses of this type normally require completion of up to 40 hours per week of instruction rather than the usual 20 hours per week, and are usually of at least 3 months duration. Such courses may have been obtained through a variety of programs such as those offered by business or technical schools, and through military training programs. To be creditable, such a course must have been designed specifically as career preparation for the work of the position being filled, and must have provided the applicant with the necessary knowledge, skills, and abilities to do the work.

  • OR

A combination of education and experience listed above.

To receive consideration for this position, you must meet all qualification requirements on the closing date of this announcement.

Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community, student, social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.

Education


upload resume icon
See if you are a match!

See how well your resume matches up to this job - upload your resume now.

Find your dream job anywhere
with the LiveCareer app.
Mobile App Icon
Download the
LiveCareer app and find
your dream job anywhere
App Store Icon Google Play Icon
lc_ad

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

Similar Jobs

Want to see jobs matched to your resume? Upload One Now! Remove
Customer Service Representative

Johnson Controls, Inc.

Posted 4 weeks ago

VIEW JOBS 12/20/2018 12:00:00 AM 2019-03-20T00:00 What we look for * HS Degree or Equivalency Required, Associates or Bachelor degree preferred. * Two years customer service experience in a manufacturing environment is preferred; however, inexperienced candidates, who demonstrate the aptitude and strong communication/organizational skills, may be considered. * OEM or Tier-1 manufacturing experience preferred. * Strong computer skills and basic working knowledge of Microsoft Word, Excel and Access * Excellent time management skills and ability to multi-task. * Detail-oriented, organized, and collaborative. * Demonstrated problem solving and critical thinking skills required. * Tact, a sense of urgency, and an overall customer satisfaction focus is required * Strong written and verbal communication skills required. Must demonstrate strong, customer friendly, phone etiquette. * Ability to consistently deliver excellent customer service to both external and internal customers. Who we are Johnson Controls is an equal employment opportunity and affirmative action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, status as a qualified individual with a disability, or any other characteristic protected by law. For more information, please view EEO is the Law. If you are an individual with a disability and you require an accommodation during the application process, please visitwww.johnsoncontrols.com/tomorrowneedsyou. What you will do Establishes and maintains ongoing relationship with selected customersand sales staff. Uses knowledge of products, productavailability, sales territories, and individual customers to provide a keycommunications link to the customer while assuring highest level of productdelivery and customer satisfaction. How you will do * Resolve customer service issues and escalate to managerwhen necessary. * Control daily input and output of customer orders to theproduction floor and transportation. * Cross train within customer service and production controldepartment. * Proactively identifies opportunities for improved valueadded service for the purpose of resolving problems through suggestedresolutions. * May attend applicable meetings pertinent to the department in lieu of manager. * Follow up on line shortages and releases loads to trucking. Monitor loads. * Interact with internal and external customers to relaytheir needs and communicate the expected results back to the customer. * Answer incoming customer calls and use independentjudgement to take necessary action. * Operates all existing customer systems including, but notlimited to: order processing, credits, core payments and customer concerns. * Monitors order status and takes actions to ensure plantis meeting customer delivery requirements and commitments. * Identifies and logs customer concerns and follows up onquestions regarding all aspects of receipt of delivery, prices,shortages/overages, etc. * Processes customer orders which may include, but is notlimited to: receiving, entering, verifying and acknowledging orders, preparingcredits and weekly order status, assisting in expediting orders, maintainingorder files and investigating order related issues. * Order processing to include monitoring orders foraccurate information. * Warranty and credit processing to include approving andmonitoring that warranties and credits are processed according to thecustomer's requirements. * Monitor loads and orders to ensure on time delivery. * Log/track Customer Concerns. * May coordinate and schedule shipping daily activity andtrack availability of product which may include, but is not limited to: Recapson inventory system and run all associated paperwork. * Performs any other duties assigned. Johnson Controls, Inc. Saint Joseph MO

Customer Service Representative

Expired Job

Department Of Agriculture