Customer Service Representative

Department Of Agriculture Billings , MT 59101

Posted 1 week ago

  • Duties

Help Duties Summary

The primary purpose of this position is to provide customer service representative services such as greeting visitors, answering telephones, responding to routine inquiries from a variety of customers and providing overall support to the administrative staff on the unit.

Information on specific locations where jobs are being filled and the dates when applications are due for these locations can be found at Forest Service website.

Learn more about this agency


  • The responsibilities below are listed at the full performance level.

  • Greet visitors, answer questions, help them location items, and provide advice or recommendations.

  • Identify and determine what information to provide visitors.

  • Sell products or services to customers.

  • Read and keep apprised of information and procedures to be aware of changes and new requirements.

  • Collect money, balance the cash drawer, and generate reports for credit card and debit sales.

  • Maintain daily record of sales transactions for office.

  • Use word processing software and printing equipment to create, edit, and retrieve, a variety of standardized documents..

  • Prepare correspondence relaying current factual and reliable information.

  • Perform timekeeping for employees, or departments.

  • Identify and formulate standards operating procedures for work processes.

Travel Required

Occasional travel - You may be expected to travel for this position.

Supervisory status


Promotion Potential

  • Job family (Series)
    0303 Miscellaneous Clerk And Assistant

  • Requirements

Help Requirements Conditions of Employment

  • You must be a US Citizen or US National.

  • Males born after 12/31/1959 must be Selective Service registered or exempt.

  • Subject to satisfactory adjudication of background investigation and/or fingerprint check.

  • Successful completion of one year probationary period, unless previously served.

  • Per Public Law 104-134 all Federal employees are required to have federal payments made by direct deposit to their financial institution.

  • Successfully pass the E-Verify employment verification check. To learn more about E-Verify, including your rights and responsibilities, visit


In order to qualify, you must meet the eligibility and qualifications requirements as defined below by the date the certificate of eligible candidates is issued. For more information on the qualifications for this position, visit the Office of Personnel Management's General Schedule Qualification Standards.

Your application and resume must clearly show that you possess the experience requirements. Transcripts must be provided for qualifications based on education. Provide course descriptions as necessary.

Specialized Experience Requirement:

For the GS-4 level: Applicants must have one year of progressively responsible clerical, office, or other work which provided the knowledge and skills needed to perform the duties of the position being filled; OR an associate's degree or two years of successfully completed education above high school; OR acombination of successfully completed post-high school education and experience. The education must have been obtained in an accredited business, secretarial or technical school, junior college, college or university. Examples of qualifying experience are: Clerical, office, or other customer service work such as greeting visitors and responding to phone or written inquiries, using word processing software or other automated software to produce routine documents; or collecting funds from sales.

For the GS-5 level: Applicants must have one year of specialized experience equivalent to at least GS-4 grade level; OR a bachelor's degree or 4 years of successfully completed education above high school; OR a combination of successfully completed post-high school education (in excess of the first 60 semester hours) and specialized experience. The education must have been obtained in an accredited business, secretarial or technical school, junior college, college or university. Examples of specialized experience are: Communicating with people, representing the organization to customers and other external sources in person, by phone, or in writing. Comparing disputed merchandise with original requisitions and information from invoices. Resolving customer service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills. Reconciling records of sales or other financial transactions. Using computers and computers systems (including hardware or software) to extract information or create standard reports.

Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community, student, social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.


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Customer Service Representative

Department Of Agriculture