Customer Service Representative - Day Shift

Part Time

22 Bramhall St.

Clerical/Administrative Support

Day Shift

• Schedule: 5:30am-2:00pm. Every other Wednesday and every Thursday and Friday.

• Serves as a vital first contact for many MMC patients, visitors, or other in MMC's lower intensity entrances and waiting areas (Bramhall Entrance, Connector Entrance, and Scarborough Surgery Center, NICU/CCN, SCU, and CTICU). May be called upon to provide all customer service functions and must convey a friendly, caring, and professional attitude. Responsible for meeting, greeting, and assessing needs of customers, providing specific information and assistance, and ensuring that customers' needs are met.

• Required Minimum Knowledge, Skills, and Abilities (KSAs)

• Education: A high school diploma is preferred.

• License/Certifications: N/A

• Experience: One to three years of experience in a health care setting is desirable but not required. This position requires the employee to have experience with or the capability to be trained to a high degree of skill in analytical and complex problem solving. The employee needs an understanding of basic customer service principles, to a level that would be acquired through at least two years of prior customer service experience and six months of on the job training.

• The employee must have the discipline to follow through thoroughly to ensure that customers' concerns and needs are addressed.

• Must have strong customer service skills and the sensitivity and intuition to detect stresses and problems, and to be resourceful and creative in resolving them.

• Must maintain a positive outlook, high energy level, and pleasant demeanor.

• Must be able to maintain poise and calm in dealing with a wide variety of people under stress, and deal effectively and safely with unhappy or difficult customers.

• Must understand and be able to maintain privacy and confidentiality, and be comfortable interacting with a diverse population.

• Ability to learn, remember, and explain the complex layout of Maine Medical Center and the locations of services.

• Ability to work independently (without direct supervision).

• Ability to understand, interpret, and explain institutional policies and procedures.

• Outstanding organizational and communication skills.

• Basic computer skills sufficient to use Microsoft Word and email and internet programs.