Customer Service Representative

Why Work With Danco:

What makes working with Danco different from other places? Danco is one of the few employers that has made the shift into 21st-century thinking. Sadly, most companies still focus on taking care of the customer while, behind the scenes, employees are treated as a cost rather than an asset.

Here, team members are viewed as valued assets who, when treated as such, can realize their true potential and make their career and impact more meaningful. How do we do this exactly? It starts with the general mindset we have: the belief that people want more out of their jobs than a paycheck. In addition to being paid what they are worth, people want growth and development, they want meaningful relationships (this includes time off to spend with their family), and they want meaning and contribution to their work. So that's how we operate.

We have a Vision for where we want to go and how we plan to get there, which we share with everyone. We have career paths laid out for team members with specific training objectives so people can be empowered to learn, grow, and make more for their families. We offer opportunities in meetings for each person to share ideas and participate in the growth and direction of the company. We offer flexibility when it comes to needing time off to be with family and take care of important things. Our team gets together several times a year to spend time with one another and improve work relationships.

We do all this and more to help people get the most from their careers. It all starts with having the right mindset and desire to want to be a part of something bigger than themselves. To learn more about us, please visit our website at: https://dancocomfort.prevueaps.com/jobs/.

Benefits We Offer:

• Medical (70% coverage for employees)

• Dental

• Vision

• Long-term & Short-term Disability Insurance

• Up to 2 Weeks of Paid Vacation Accrued on Day One

• 6 Paid Holidays

• 401k with a 3% Company Match

• Career Path w/ Defined Pay Scales

• Company Uniform

• Paid Training Days

• Career Advancement Opportunities

Pay Rate: $16.00/hr to $21.00/hr depending on experience

Position Summary: Are you passionate about customer service and building lasting relationships? If so, this is the perfect opportunity for you! Join our team as a Customer Service Representative, where you will handle high-volume inbound and outbound calls, address customer concerns, and be an integral part of finding solutions for our valued clients.

In addition to answering calls and booking services, you'll play a crucial role in maintaining our software database and enhance client relation on contracts. Collaborate with the service manager to develop strategies for growth and sustainability. Conduct outbound calls to explain warranties on new equipment sales and program benefits, ensuring a comprehensive understanding by our clients.

Work hours: Monday to Friday, 7:30 am - 5:30 pm

Required Qualifications:

• High school diploma or equivalent

• 3+ years of experience in customer service

• Professional phone skills

• Energetic personality

• Proficiency in MS Office

• Highly organized and detail-oriented

• Ability to multi-task

Hiring Process Steps:

• Application (you)
• 5-minute prescreen call (you + us)
• One-Way Video Interview (you)
• Assessment (you)
• In-Person Interview (you + us)
• Reference Checks (us)
• Decision and job offer (you + us)
• Background Check (us)