Customer Service Representative - Customs Brokerage

Expeditors International Of Washington, Inc. San Diego , CA 92140

Posted 3 months ago

"We're not in the shipping business; we're in the information business" -Peter Rose, Expeditors Founder

Global supply chain management is what we do, but at the heart of Expeditors you will find professionalism, leadership, and a friendly environment, all of which foster an innovative, customer service-based approach to logistics.

  • 15,000 trained professionals

  • 250+ locations worldwide

  • Fortune 500

  • Globally unified systems

Major Duties and Responsibilities

  • Ensure smooth and timely customs process flow

  • Ensure accurate and timely data entry into our operational system

  • Track and Trace Custom files and reporting

  • Ensure accurate and timely client billing

  • Understand all the elements of the import and export customs Desk Level Operating Procedure and correctly interpret this information to fulfill our customers instructions and expectations.

  • Transfer customs declaration information from documents, or other sources into the customs entry system to allow for the build of a valid customs declaration

  • Assist with verification of customs declaration information and the submission of such to the customs authority

  • Ensure compliance at all times to regulations

  • Customer Service: 6 months to 1 year experience and/or training; or equivalent combination of education and experience

  • Understanding of transportation documentation and terms is a plus

  • Effective interpersonal skills, including proven abilities to listen, comprehend, effectively communicate clearly and concisely to obtain positive results

  • Pro-active, strong organizational skills

  • Strong desire to learn

  • Good computer skills (Excel, Word, PowerPoint)

  • Fluent in English and Spanish

Reporting Structure

  • Customs Brokerage Lead Agent, Supervisor and Manager

Expeditors offers excellent benefits

  • Paid Vacation, Holiday, Sick Time

  • Health Plan: Medical, Prescription Drug, Dental and Vision

  • Life and Long Term Disability Insurance

  • 401(k) Retirement Savings Plan (US only)

  • Employee Stock Purchase Plan

  • Training and Personnel Development Program

All your information will be kept confidential according to EEO guidelines.

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Customer Service Representative - Customs Brokerage

Expeditors International Of Washington, Inc.