Airbus is an international pioneer in the aerospace industry. We are a leader in designing, manufacturing and delivering aerospace products, services and solutions to customers on a global scale. We aim for a better-connected, safer and more prosperous world.
A commercial aircraft manufacturer, with Space and Defense as well as Helicopters Divisions, Airbus is the largest aeronautics and space company in Europe and a worldwide leader.
Airbus has built on its strong European heritage to become truly international with roughly 180 locations and 12,000 direct suppliers globally. The company has aircraft and helicopter final assembly lines across Asia, Europe and the Americas, and has achieved a more than sixfold order book increase since 2000.
Interpret customer order and delivery requirements, enter orders, and follow-up as necessary, ensuring customer fulfillment of orders are within company policy guidelines. Communicate with customers on a daily basis regarding resolution of their order, delivery or account problems. Monitor customer orders placed electronically for timely processing fulfillment. Utilize problem solving skills to help customers through their day to day requirements.
1.Customer Support: 45%
Receive customer orders via email, phone and fax
Interpret orders on receipt and key entry accordingly.
Administer necessary forms and documents for rentals, exchanges, customer repairs, and Power by the Hour.
Sell and promote items identified as part of promotional programs and work closely with every customer to establish additional sales opportunities.
Periodically analyze and monitor customer sales activity for trends and advise management accordingly.
Assess and develop solutions to routine problems encountered daily
Participate in activities to enhance systems and business processes as assigned.
This position description is not intended to be all-inclusive and the employee will also perform other tasks as assigned
Daily management of ZSDTRP report
Record and log customer complaints
Prepare and distribute customer activity reports
Requires ability to communicate effectively verbally and in written form
Advise customer of priority and freight options as necessary to ensure delivery on time.
Counsel with customers and communicate with other functional areas for technical assistance as required.
Provide customer order status as requested, and coordinate with the warehouse and shipping when required
Build a positive rapport and relationship with every customer, constantly soliciting ways to improve customer support, or increased sales
This position description is not intended to be all-inclusive and the employee will also perform other tasks as assigned.
Qualified Experience / Skills / Training:
Knowledge, Skills, Demonstrated Capabilities:
Microsoft Outlook and Office
Strong organizational skills
Demonstrate the ability to work in a fast paced demanding environment
Strong Communication Skills
Communication Skills (Spoken, Written, Influencing, Proficiency in Other Languages):
Technical Systems Proficiency:
Decision Making, Complexity:
Provide several examples of the types of decisions or recommendations made in performing the responsibilities of this position. Describe the degree independent decision making, environment, interfaces, internationalization, and change factors.
This position reports to Customer Support Manager
Job Dimensions, Contributions to Success:
Meet/Exceed customer satisfaction
Provide quality customer service
Nature of Contacts:
Involved Communication on a regular Basis with internal and external parties
Vision: able to see and read computer screen and other electronic equipment with screens, able to read documents, reports and engineering drawings daily.
Speaking: able to speak in conversations and meetings, deliver information and participate in communications daily
Equipment Operation (personal computer, telephone, copies, fax machine, and related office equipment and using electronic identification card to enter building floors and internal doors): able to operate most office and personal electronic equipment and some tools including production tools such as hydraulic lifts daily
Carrying: able to carry documents, tools, drawings, electronic equipment up to 30lbs/14kgs daily
Lifting: able to lift documents, tools, drawings, electronic equipment up to 30lbs/14kgs.Pushing / Pulling: able to push and pull small office furniture and some equipment and tools daily
Sitting: able to sit for long periods of time in meetings, working on computer daily
Squatting / Kneeling: able to squat or kneel to retrieve or replace items stored on low shelving.
As a leader in our field, Airbus in America provides relocation assistance for qualified positions and a comprehensive compensation and benefits package.
Airbus in America provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetics, pregnancy, marital status, veteran status or other legally protected status. In addition to federal law requirements, Airbus in America complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, demotion, termination, layoff, recall, transfer, leaves of absence, compensation, benefits and training.
Airbus in America expressly prohibits any form of workplace harassment based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetics, pregnancy, marital status, veteran status or other legally protected status. Improper interference with the ability of Airbus' employees to perform their job duties may result in discipline up to and including discharge.
As a matter of policy, Airbus does not sponsor visas for US positions unless specified. Only applicants with current work authorization will be considered.
Airbus does not offer tenured or guaranteed employment. Either the company or the employee can terminate the employment relationship at any time, with or without cause, with or without notice.
Airbus Helicopters, Inc