Customer Service Representative

CTG Valencia , CA 91354

Posted 2 weeks ago

CTG's premier global client in Valencia, California 91355, has a 12 month contract assignment for a Customer Service Representative to effectively communicate with the customer to establish overall customer status.

Major Contributing Activities:

Pay Rate: 22.00

Responsible for the entry of orders from customers for products and services. Effectively communicates with the customer to establish overall customer status.

Accurately identifies the type, amount and required date of product ordered and coordinates with shipping to meet customer specific requirements.

Coordinates resolution of non-conforming products and issues. Accurately quotes prices using standard pricing information and customer specific pricing agreements.

Accurately calculates total prices and quantities related to sales orders. Verify the necessary information related to inventory. Work with manufacturing to expedite orders to meet customer demand.

Accurately updates, maintains or completes customer information and order status. Ensures accuracy of all sales orders. Provides necessary information for the shipment of product.

Continuing interface with Sales & Marketing Representatives in developing plans for customer service and satisfaction. Clarifies customer needs of products. Communicates with Quality to ensure our conformance with customer requirements.

Complies with Health, Safety and Environmental requirements and procedures at all times. Performs other tasks as assigned.

Qualifications:

High school degree or equivalent combination of education and/or experience. Must successfully pass PPG's customer service assessment.

Basic administrative experience required. Must be able to effectively read, write, and communicate in English. Must be able to perform basic mathematical calculations including decimals, fractions, and percents.

Must be able to operate a personal computer and perform accurate data entry operations. Must be able to successfully pass Customer Service Assessment. Must be able to wear required PPE when applicable with or without reasonable accommodation.

This position requires the use of, or access to, information subject to the International Traffic in Arms Regulation. Accordingly, only U.S. Citizens, Green Card holders and political asylees or refugees are eligible to apply.

Success Factors Prime Success Factors (focus on results, drive change, promote teamwork, build trust & respect, understand market & customer perspective) plus the following: Attention to Detail, Communicate and Share Information, Build Strong Work Relationships, Plan and Organize

This position is compensated per hour on a W2 hourly basis (no C2C or 1099's).

APPLY NOW for resume review by Ashlee Holmes! (ashlee.holmes@ctg.com)

CTG's Benefits Plan allows you to select insurance coverage that best suits your lifestyle, and take part in our savings programs and educational plans. We offer Flexible Spending Accounts, a 401(k) Retirement Plan, and an Employee Stock Purchase plan. Our educational plan comprises access to more than 2,000 web-based technical, professional and business development courses.

CTG (NASDAQ: CTG) provides industry-specific IT services and solutions that address the business needs and challenges of clients in high-growth industries in North America and Western Europe.

CTG also provides strategic staffing services for major technology companies and large corporations. Backed by more than 50 years of experience and proprietary methodologies, CTG has a proven track record of reliably delivering high-value, industry-specific staffing services and solutions to its clients. CTG has operations in North America, Western Europe, and India.

CTG's greatest asset is its people, and as such, we are committed to providing employees programs and processes to support their performance, hone their skills, and advance in their careers. This commitment is reflected by CTG being named a Best Places to Work in Healthcare company by Modern Healthcare (2013-2016) in North America, and a Best Workplace in the United Kingdom (2013), Belgium (since 2007), and Luxembourg (since 2011).

CTG will consider for employment all qualified applicants including those with criminal histories in a manner consistent with the requirements of all applicable local, state, and federal laws.

CTG is an Equal Opportunity/Affirmative Action Employer and strong advocate of workforce diversity. Minority/Female/Sexual Orientation/Gender Identity/Disability/Veteran.



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