Customer Service Representative (Csr)/Dispatch

Job Description

Strong customer service oriented professional that is responsible for developing and maintaining excellent customer relationships with both internal and external customers. Possess flexibility within a team environment or individually with minimal supervision in a fast paced culture.

• Professional etiquette dealing both in face-to-face communication as well as via telephone and email

• Support launch of customer delivery creation at warehouse

• Communication with both internal and external customers

• Heavy telephone and email communication to respond to customer inquiries in a timely manner and update when deviations occur

• Daily customer order pick creation

• Entry level material planning

• Drive to seek resolution to variances by going to the source

• Transportation scheduling for both daily and expedite services utilizing customer websites and freight forwarding websites

• Office duties: filing, faxing, scanning

• Maintain and abide by records retention procedures per Central Directives

• Knowledge of what an escalation processes is and reasons

• Ability to problem solve utilizing the 5 Why's or 8D formats

• A team player that can effectively back up others as needed

• Other duties as assigned

This is a 2nd shift position and references PANF - RBPEREQ-410430

Qualifications

• High School Diploma or related discipline preferred

• 3 - 5 years of experience in a warehouse environment required

• Excellent computer skills and working familiarity with multiple software packages, preferably MS Office and SAP ERP software packages

• Must have strong verbal and written communication skills, professional telephone etiquette, and the ability to handle stressful situations in an efficient, professional manner

• Must have a sense of team response to satisfy sales goals and assure 100% customer satisfaction