Customer Service Representative (Csr)

Mohela Harrisburg , PA 17101

Posted 2 months ago

Looking to build-on or start your career with a financial industry leader? This is an opportunity, when excelled at, has proven to lead into various career paths throughout the organization.

Looking to continue your education? You will also be rewarded for successfully completing college level credits towards a college degree with the assistance of a $12,000/year tuition reimbursement program.

Position Overview:

MOHELA (Missouri Higher Education Loan Authority), a nationally-recognized leader in student loan servicing, is currently seeking results oriented and individuals to work in a highly professional and fast-paced environment as Customer Service Representatives in Harisburg, PA. CSRs receive inbound calls and make outbound calls to delinquent loan borrowers while providing the highest customer service experience and are trained to resolve customer inquiries, take loan payments and provide repayment options to student loan borrowers regarding their student loan debt.

Training:

New Hires will be well-trained to understand federal policies and regulations while learning how to offer a personalized interaction to meet the unique needs of each student loan borrower serviced. Must be able to attend and complete training

Hours of training are 8am - 5pm, Monday Friday.

Hours After Training:

MOHELA has a variety of shift options including both day and into the evening. Our hours of operation are 8am-9pm Monday through Thursday, 8am-5pm Fridays. We will be hiring individuals who can work overtime and our weekday shifts begin at 8am, 9am, 10am, 11am, and 12pm except for Fridays which start at 8am. Once training is completed, you will have the opportunity to bid on your desired shift. In the future you may bid for other shifts.

At times, business needs may not allow for much notice resulting in staying late, shortening lunches to 30 minutes, coming in early the next day, or some Saturday mornings. Must be able to work scheduled hours, which may include mandatory overtime.

MOHELA Offers Excellent Employee Benefits:

  • Tuition Reimbursement up to $12,000 per year after 3 months

  • Dependent child college tuition reimbursement after 3 months

  • Medical + Dental + and Vision coverage within 60-90 days

  • 401(k) with dollar for dollar match up to 8% of salary after 6 months

  • Paid Time Off and Vacation

  • 6 Paid holidays

  • 4 Paid personal holidays

  • Opportunity for advancement (most employment vacancies are filled internally)

Additional Incentives:

Earn $2500 within 60-90 days, plus an additional $150/biweekly for opting-out of MOHELAs medical plan. (must show proof of being insured by another group medical plan).

Skills/Qualifications Required:

  • Call Center Experience a plus

  • Bachelor's Degree preferred, but not required

  • Outstanding Attendance and Punctuality

  • Ability to Provide Excellent Customer Service

  • Strong Verbal and Written Communication skills

  • Excellent Time Management and Multi-tasking Skills

  • Strong Computer Skills

  • Must Possess a Friendly and Professional Speaking Voice and Patient Demeanor

  • Must NOT be in default on any federal student loans or defaulted loans that are guaranteed by the federal government (typically 270 days past due)

  • Must be able to obtain a Federal 5C Security Clearance after hire

To build a diverse workforce, MOHELA encourages applications from individuals with disabilities, minorities and veterans. We are an EEO/AA Employer. We do not discriminate in hiring on the basis of race, color, national origin, sex, gender identity, sexual orientation, religion, age, disability, protected veteran status, or any other characteristic protected by federal, state or local law.

If you need a reasonable accommodation for any part of the employment process, please contact us by phone at 636-733-3700 ext 3571 (TDD: Dial 711) and let us know the nature of your request and your contact information

Requests for accommodation will be considered on a case-by-case basis.

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Customer Service Representative (Csr)

Mohela