Customer Service Representative (Csr)

Overview

ConGlobal is the industry-leading provider of intermodal rail terminal services, auto loading and unloading and container depot services. We take pride in consistently delivering superior and reliable service, a broad scope of services and an exemplary safety record. We're currently seeking a Customer Service Representative.

The CSR's primary role is creating and fostering a strong relationship between ConGlobal and our Customers.

Responsibilities

Customer Service Representative

• Maintains accurate records of customers' equipment inventory and relevant activities

• Develops and maintain effective, professional communications with customers

• Maintains accurate records of all inbound and outbound equipment

• Inputs repair estimates for Owner of equipment

• Obtains requisite approvals from Leasers and/or Owners

• Schedules equipment surveys

• Adjusts repair estimates per instructions from surveyor/owner/leaser

• Updates TEC when equipment is repaired

• Prepares billing paperwork for repaired units daily

• Responsible for monthly storage and handling billing reports

• Coordinates scheduling of on-hires with yard supervisor

• Works with shop supervisor to prioritize equipment repair

• Updates TEC system with sales equipment repairs and movement

This is an exciting time at Conglobal and we're growing our team! We offer full-time employees the following; career growth, competitive compensation, benefits, 401K & vacation.

Qualifications

• Must have a high school diploma or equivalent education

• Should be computer literate familiar with Microsoft software

• Energetic and customer driven

• Good organizational skills

• Effective verbal and written communications

• Courteous customer communication skills

• Must have a valid driver's license

• Consistently exhibits satisfactorily levels of performance

• Hours are Monday-Friday 7am-5pm

All qualified applicants will be given equal consideration regardless of race, age, sex, disability, sexual orientation, gender identity, marital status, color, religion, protected veteran status or national origin.