Customer Service Representative

Cpap.Com Atlanta , GA 30096

Posted 3 weeks ago

Do you enjoy helping people? Are you interested in expanding your skill set? Continue reading to learn more!

About CPAP.com

We are the largest internet retailer of CPAP equipment for the treatment of Sleep Apnea and have been in business since 1999.

We are a Houston based, family owned, 100+ employee business. We also run the forum CPAPtalk.com as a service to CPAP users.

Here is more about us: http://www.cpap.com/aboutUs.php

Role Overview

Customer Service Representatives (CSRs) are responsible for supporting customers before, during and after the sale and for being the voice of our brand.

The successful candidate will be comfortable working on a wide variety of incoming contact channels including phone calls, emails, and live chat. They must be able to use a web browser efficiently to perform the duties necessary to process orders. Candidates must have a high level of communication skills and be able to step customers through mid to high complexity scenarios.

Prior Sleep Apnea knowledge is not required.

Requirements

Duties

Duties are assigned daily and include one or more of the following:

  • 50-100 Inbound and follow up outbound phone calls to current customer database (no cold calling)
  • Process online orders
  • Respond to emails
  • Verify and attach prescriptions related to customer's orders
  • Followup on pending orders and prescriptions to ensure customer's orders ship
  • All other duties as assigned

Skill Set Requirements

  • Clear and concise verbal and written communication skills
  • Quick typist
  • Comfortable with web based tools
  • Able to use email and understand the basic functions and options (CC, BCC, etc)
  • Able to work in multiple web browser tabs (Chrome or Firefox)
  • Able to learn new web tools quickly
  • Able to use an instant message (live chat) service
  • Able to multi-task
  • Able to analyze information and respond
  • Self motivated learner
  • Positive attitude
  • Flexible, engaged team player
  • Help customers "make it work" by troubleshooting clinical and technical customer questions, both before and after the sale (Product training provided)
  • Navigate our website, reference our FAQ, and assist customers as needed, to find solutions to product specification and performance questions
  • A willingness to come in and help people every day and get up and do it again tomorrow

Customer Service, hospitality or public service experience is a plus but not required.

Our Training Process

Paid training is provided prior to new hires working one on one with customers.

This training process is rigorous and involves learning a large amount of new information in a short amount of time. The team you are joining is made of those who have successfully completed the process.

Training is a time to become familiar with Sleep Apnea and the products that treat it.

Background Checks

We conduct Criminal Background checks and Office of Inspector General fraud checks.

To Apply

Apply through this website.

Candidates who are considered will be invited to complete an online skills test.

Qualifying candidates are then invited to a virtual interview with the team.

Benefits

Upon successful completion of training, pay is $15.50/hour.

Paid Time Off, Retirement, 401k and Healthcare are available after probationary periods have been met with the company.

This is a remote position. A company PC, monitors, keyboard and mouse are provided for remote shifts. A reliable high speed internet connection is required. Due to the medical nature of our business, a wired modem with ethernet cable set up is required. Many wireless modems support this option. Customer Service Representatives work a minimum of 40 hours for full time positions. Shifts worked are a mix of Monday through Saturday 8AM - 8PM.

Monthly performance reviews conducted. Yearly performance reviews are also conducted in which merit raises and bonus opportunities may be available.

All benefits and benefit policies are subject to change.

icon no score

See how you match
to the job

Find your dream job anywhere
with the LiveCareer app.
Mobile App Icon
Download the
LiveCareer app and find
your dream job anywhere
App Store Icon Google Play Icon
lc_ad

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

Similar Jobs

Want to see jobs matched to your resume? Upload One Now! Remove
Customer Service Representative

Dollar Tree

Posted 7 days ago

VIEW JOBS 11/26/2022 12:00:00 AM 2023-02-24T00:00 <p>Job Description</p><p>Family Dollar is seeking motivated individuals to support our Stores as we provide essential products at great values to the communities we serve.</p><p>General Summary</p><p>As a Family Dollar Customer Service Representative you will be responsible for providing exceptional service to our customers. Key priorities include greeting customers, assisting them with selection of merchandise, completing transactions, and answering questions regarding the store and merchandise.</p><p>Principle Duties and Responsibilities:</p><ul><li><p>Provides customer engagement in positive and approachable manner.</p></li><li><p>Assists in maintaining a clean, well-stocked store for customers during their shopping experience.</p></li><li><p>Helps in the unloading of merchandise from delivery trucks, organizes merchandise, and transports merchandise from stockroom to sales floor.</p></li><li><p>Independently stocks shelves and recovers merchandise in the store.</p></li><li><p>Accurately handles customer funds and processes transactions using the POS system.</p></li><li><p>Remains constantly aware of customer activity to ensure a safe and secure shopping environment.</p></li><li><p>Performs all other duties as assigned in order to maintain an effective and profitable store operation.</p></li></ul><p>Position Requirements:</p><p>Education: Prefer completion of high school or equivalent. Ability to follow directives and interpret retail operational documents as assigned.</p><p>Experience: Prefer experience working in retail, hotel, restaurant, grocery or drug store environments.</p><p>Physical Requirements: Ability to regularly lift up to 40lbs. (and occasionally, up to 55 lbs.) from floor level to above shoulder height; must be able to meet demands of frequent walking, standing, stooping, kneeling, climbing, pushing, pulling and repetitive lifting, with or without reasonable accomodation.</p><p>Availability: Ability to work flexible, full-time schedule to include days, evenings, weekends and holidays.</p><p>Skills and Competencies: Customer Focus, Developing Potential, Results Driven, Strong Organizational Skills, Communication Skills, Problem Solving/Decision Making, Job Knowledge and Relationship Management.</p><p>Job Description</p><p>Family Dollar is seeking motivated individuals to support our Stores as we provide essential products at great values to the communities we serve.</p><p>General Summary</p><p>As a Family Dollar Customer Service Representative you will be responsible for providing exceptional service to our customers. Key priorities include greeting customers, assisting them with selection of merchandise, completing transactions, and answering questions regarding the store and merchandise.</p><p>Principle Duties and Responsibilities:</p><ul><li><p>Provides customer engagement in positive and approachable manner.</p></li><li><p>Assists in maintaining a clean, well-stocked store for customers during their shopping experience.</p></li><li><p>Helps in the unloading of merchandise from delivery trucks, organizes merchandise, and transports merchandise from stockroom to sales floor.</p></li><li><p>Independently stocks shelves and recovers merchandise in the store.</p></li><li><p>Accurately handles customer funds and processes transactions using the POS system.</p></li><li><p>Remains constantly aware of customer activity to ensure a safe and secure shopping environment.</p></li><li><p>Performs all other duties as assigned in order to maintain an effective and profitable store operation.</p></li></ul><p>Position Requirements:</p><p>Education: Prefer completion of high school or equivalent. Ability to follow directives and interpret retail operational documents as assigned.</p><p>Experience: Prefer experience working in retail, hotel, restaurant, grocery or drug store environments.</p><p>Physical Requirements: Ability to regularly lift up to 40lbs. (and occasionally, up to 55 lbs.) from floor level to above shoulder height; must be able to meet demands of frequent walking, standing, stooping, kneeling, climbing, pushing, pulling and repetitive lifting, with or without reasonable accomodation.</p><p>Availability: Ability to work flexible, full-time schedule to include days, evenings, weekends and holidays.</p><p>Skills and Competencies: Customer Focus, Developing Potential, Results Driven, Strong Organizational Skills, Communication Skills, Problem Solving/Decision Making, Job Knowledge and Relationship Management.</p><br> Dollar Tree Atlanta GA

Customer Service Representative

Cpap.Com