Customer Service Representative

Cornell University Ithaca , NY 14850

Posted 2 months ago

Cornell University embraces diversity and seeks candidates who will contribute to a climate that supports students, faculty and staff of all identities and backgrounds. We strongly encourage individuals from underrepresented and/or marginalized identities to apply.

Effective immediately, all new Cornell hires, regardless of work location, must be fully vaccinated with an FDA- or WHO- authorized or approved COVID-19 vaccine or have obtained a university-approved disability/medical or religious exemption by January 18, 2022, or before their start date if after January 18.

The Cornell University Hospital for Animals (CUHA) is our core clinical training, patient care, and research unit within the College of Veterinary Medicine, composed of six diverse, world-class veterinary clinical units providing primary and specialty care. CUHA is looking for a client-focused and mission-driven Customer Service Representative who would play a crucial part in providing clients with high-quality and outstanding experiences.

What you will do:

This position will provide client service support for the Cornell University Hospital for Animals. Responsibilities will include, but are not limited to:

  • While answering multiline phone system, obtain pertinent medical information to accurately schedule appointments with specialty services.

  • Greet clients promptly and courteously upon arrival, gather/confirm medical record information, and ensure visit consent is obtained with an electronic signature.

  • Use sound judgment when handling emergent situations via phone and in-person.

  • Review invoices for accuracy and collecting payment while always maintaining cash drawer accuracy

  • Will cross-train with all Client Services areas of the CUHA and provide backup support, as needed.

The CUHA provides 24-hour care for pets 365 days of the year. The schedule for this position requires flexibility to ensure that adequate patient care and service needs are provided without interruption or exception. The schedule may include University and calendar holiday coverage and evening/night shifts to meet business needs. If business needs change, a position/individual may be realigned within the CUHA to a different shift or schedule. Primary scheduled hours will require weekend shift coverage.

What are the qualifications?

  • HS Diploma with 2-4 years of demonstrated customer service experience. Candidates with veterinary, medical, restaurant or retail experience are highly encouraged to apply.

  • Ability to develop and maintain excellent working relationships, including communicating with staff, students, technicians, clinicians, and our clients, in a professional manner.

  • Must work collaboratively in a fast-paced, often challenging environment while demonstrating a high level of initiative, paying close attention to detail.

  • Strong organizational skills and the ability to prioritize are essential.

  • Excellent customer service and communication skills, demonstrating compassion and sound judgment during difficult situations.

  • Must have basic knowledge of MS Office software and be willing to learn new systems as necessary to carry out the job responsibilities.

What is in it for you?

  • Competitive Holiday and Shift differential pay, when eligible.

  • An award-winning employer of choice benefits program.

  • Comprehensive health care options.

  • Access to wellness programs.

  • Employee discounts with local and national retail brands.

  • Generous retirement contributions.

  • Impressive educational benefits include tuition-free Extramural Study and Employee Degree Program, Tuition Aid for external education, and Cornell Children's Tuition Assistance program.

  • Three weeks of vacation and 13 holidays with generous holiday pay if you do work on those days.

We invite you to follow this link to get more information:

Who we are and what we do:

Cornell University, located at the heart of the beautiful Finger Lakes Region of New York State, is a center for discovery, academic leadership, and service. The College of Veterinary Medicine (CVM) is recognized internationally as a leader in animal medicine, public health, biomedical research, and veterinary medical education. Ranked as one of the top veterinary colleges in the nation by US News & World Report, the College excels in providing education and advanced training that prepare veterinarians and scientists to serve society in critical roles in clinical and diagnostic veterinary medicine, public health, scientific inquiry, and public policy.

At CUHA, our core teaching hospital has 23 services led by board-certified veterinary specialists nationally and internationally renowned, providing advanced diagnostic and therapeutic care of animals, including 24/7 emergency care. We strive to provide a fulfilling work environment for our employees committed to outstanding patient care, client service, and student training.

How to apply:

Navigate to Workday, complete your profile information, and make sure to attach your cover letter and resume!

No visa sponsorship is available for this position. No relocation allowance is available for this position.

University Job Title:

Administrative Asst III

Job Family:




Pay Rate Type:



Contract College

Contact Name:

Soubhagyalaxmi Chattopadhyay

Number of Openings:


Job Titles and Pay Ranges:

To learn more about Cornell's non-union staff job titles and pay ranges, see Career Navigator. The final rate of pay for the successful candidate will be determined considering the following criteria:

  • Prior relevant work or industry experience.

  • Education level to the extent education is relevant to the position.

  • Unique applicable skills.

Current Employees:

If you currently work at Cornell University, please exit this website and log in to Workday using your Net ID and password. Select the Career icon on your Home dashboard to view jobs at Cornell.

Online Submission Guidelines:

Most positions at Cornell will require you to apply online and submit both a resume/CV and cover letter. You can upload documents either by "dragging and dropping" them into the dropbox or by using the "upload" icon on the application page. For more detailed instructions on how to apply to a job at Cornell, visit How We Hire on the HR website.

Employment Assistance:

If you require an accommodation for a disability in order to complete an employment application or to participate in the recruiting process, you are encouraged to contact Cornell University's Department of Inclusion and Workforce Diversity at voice (607) 255-3976, fax (607) 255-7481, or email at

For general questions about the position or the application process, please contact the Recruiter listed in the job posting.

Applicants that do not have internet access are encouraged to visit your local library, or local Department of Labor. You may also visit the office of Workforce Recruitment and Retention Monday

  • Friday between the hours of 8:30 a.m.

  • 4:30 p.m. to use a dedicated workstation to complete an online application.

Notice to Applicants:

Please read the required Notice to Applicants statement by clicking here. This notice contains important information about applying for a position at Cornell as well as some of your rights and responsibilities as an applicant.

EEO Statement:

Diversity and Inclusion are a part of Cornell University's heritage. We are a recognized employer and educator valuing AA/EEO, Protected Veterans and Individuals with Disabilities. We also recognize a lawful preference in employment practices for Native Americans living on or near Indian reservations. Cornell University is an innovative Ivy League university and a great place to work. Our inclusive community of scholars, students, and staff impart an uncommon sense of larger purpose, and contribute creative ideas to further the university's mission of teaching, discovery, and engagement.


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