Customer Service Representative Coppell, TX

RPC Company Coppell , TX 75019

Posted 2 months ago

Customer Care Rep - Coppell, TX
Pay Rate: $15.00 to $17.00 start rate, plus applicable bill rate.

Job Summary:

The Customer Care Representative I is responsible for reviewing internal systems and customer provided information to validate, support, and service the customer by completing the processes across all lines of business. Responsibilities will include research validation of all customer inquiries received from various sources (phone, E-mail, or Web) to be followed up until a resolution is completed in a timely and accurate manner.

Key Responsibilities:

Manage verbal and/or written customer requests/inquiries efficiently
Manage day-to-day customer requests, all service related issues by resolving problems to minimize customer escalations
Manage and Service the needs of our customers and resolving inquires within the set timeframe established by the department
Interact with customer, branch operations and other Brink s partners as and when required to effectively process all requests
Ability to thrive in a fast-paced work environment
Follow Standard Work Instructions utilizing best practices through the complete customer lifecycle, from initial data gathering to resolution
Actively participate in team huddles and provide feedback on continuous process improvement

Minimum Qualifications:

Minimum of 1 year experience in a corporate environment
Minimum of 1 year experience using Microsoft Office products to include Word and Excel
Minimum of 1 year experience with direct customer interaction
High school education or equivalent

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Customer Service Representative Coppell, TX

RPC Company