If you have talent, initiative, and a desire to join a thriving global company with a wealth of career opportunities, you can make a world of a difference at Donaldson, a leading provider of filtration solutions. Our culture is based on the strong values of integrity, respect, and commitment. Click on this link to learn more about a career at Donaldson: https://youtu.be/9Ez8p0IWBS4?list=PL0EBCCEBBFB532527
Customer Service Connected Solutions & IoT:
We are looking for a driven and high energy individual to develop and lead our customer service efforts in the Connected Solutions Business. As a Customer Service Representative, you will be a critical touch point to drive excellent experiences for our customers during the setup and ongoing support of our Connected Services and Solutions. Join a global and entrepreneurial team with room to build and execute equally in this new exciting space.
You may bring value to Donaldson by:
Acting as a key inside contact to customers and delivering the best experience possible
Ability to problem solve and know when to hand off more complex matters efficiently
On board customers and close out quotes to completion
Receive and enter orders in Oracle
Work directly with customers to setup their new service/solution plans and provision connected devices properly
Modify and run scripts in Azure (text editing)
Download and upload images
Record details in CRM to maintain our knowledge of the customer
Manage drop shipment with contract manufacturer if not out of DCI facility
Interface closely with internal teams to meet customer expectations
Candidates most successful in this role possess:
High School Diploma required.
2 years related experience required, preferably in a related industry.
Demonstrated ability to build and maintain long-term customer relationships.
Experience with order entry, CRM, Oracle, Sharepoint, Microsoft Office applications.
At Donaldson, we are working with businesses from all over the globe. Our work improves lives, protects the environment and enhances equipment performance. Ready to make a difference?
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