Customer Service Representative

Concentrix Appleton , WI 54914

Posted 2 months ago

Job Title:

Customer Service Representative

Job Description

The Customer Support Associate I position interfaces with customers via inbound calls, outbound calls, or through the Internet depending upon client requirements. This position provides customer service support and resolution of routine problems regarding client's product or services.

Essential Functions/Core Responsibilities

These Customer Service Support roles are not your typical call-center positions! In this role, you'll perform back-end sales support online and via email that keeps our clients' sales engine running. Gathering detailed, specific information via email correspondence about customer sales quoting cases, our growing Team helps customers obtain the service they desire to keep their businesses working successfully.

At Concentrix, we offer many benefits including paid training, competitive wages, greater career potential and much more!

As a Customer Support Associate at Concentrix, you'll provide exceptional service to customers and our clients by providing back office support services including compiling customer sales quoting information, email correspondence, data entry and analysis, processing and researching customer sales quotes. Strong computer skills, including MS Excel and multitasking skills are necessary for this role.

  • Ensure service delivered to our customers meets contractual Key Performance Indicator ('KPIs')

  • Clarify customer requirements; probe for understanding, use decision-support tools and resources to appropriately provide resolution to the customer

  • Listen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customer

  • Greet customers in a courteous, friendly, and professional manner using agreed upon procedures

  • Maintain basic knowledge of client products and/or services

  • Prepare complete and accurate work including appropriately notating accounts as required

  • Participate in activities designed to improve customer satisfaction and business performance

  • May offer additional products and/or services

  • Track, document and retrieve information in call tracking database

  • May respond to customer inquiries by referring them to published materials, secondary sources or more senior staff

Candidate Profile

  • Hours of operation, must be willing and flexible to work during the following

Monday-Friday 7:00am-7:00pm

  • Saturday: Rotating Saturday's approx. 3 per quarter 9:00am-7:00pm

  • Extended coverage 4 Saturday's per quarter: 7:00am-2:00am

  • High school diploma/GED required with three to six months of relevant experience preferred (customer service/clerical/administrative)

  • Courteous with strong customer service orientation

  • Strong computer navigation skills and PC Knowledge, including MS Excel

  • Ability to effectively communicate, both written and verbally

  • Dependable with strong attention to detail

  • Skilled in multi-tasking; including the ability to be flexible and adapt to changes quickly

  • Tolerance for repetitive work in a fast-paced, high production work environment

  • Ability to work as a team member, as well as independently

  • Demonstrate patience in all customer contact situations; including maintaining a pleasant and professional tone and manner

  • Flexibility in accepting schedule changes as needed

  • Based on location and/or program, additional experience/skills may be required

  • Job requirements may vary by country and will not contravene any local laws

Career Framework Role

Has program required basic skill set to perform routine tasks within simple processes but lacking program/product specific knowledge. Works with close supervision and clearly defined procedures. Starting to demonstrate familiarity with client terminology, operating standards and procedures. Starter without sustained metric performance levels.

Disclaimer

The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title.

Concentrix is an EEO/AA/M/F/Vet/Disability Employer

  • msja

Location:

USA, Appleton, WI

Language Requirements:

Time Type:

Full time


icon no score

See how you match
to the job

Find your dream job anywhere
with the LiveCareer app.
Mobile App Icon
Download the
LiveCareer app and find
your dream job anywhere
App Store Icon Google Play Icon
lc_ad

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

Similar Jobs

Want to see jobs matched to your resume? Upload One Now! Remove
Customer Service Representative

Copart

Posted 3 weeks ago

VIEW JOBS 10/1/2019 12:00:00 AM 2019-12-30T00:00 The Customer Service Representative (CSR) provides exceptional customer service to internal and external customers of Copart. Through a thorough understanding of Copart practices, the CSR offers solutions that aid and facilitate a unique customer service experience. The CSR provides general administrative support while multi-tasking in hectic and stressful situations. In addition, the CSR will be the face of the Company through face to face and vocal interactions with all levels of customers which range from the general public to high level managers of organizations. * Receive and process payments. * Update lot (vehicle) notes in the system. * Answer multi-line telephone in a professional manner. * Face to face customer interaction. * Use company resources to gather information and offer solutions to meet customer needs. * Contact clients to obtain vehicle pick-up information. * File documents according to criteria. * Process mail incoming and outgoing per criteria. * Read and interpret various reports and documents. * Proper completion of sale documents. * Other duties as assigned. * One year of office support experience in a customer service role. * High School diploma. * Excellent customer service skills and attitude. * Excellent written and verbal skills. * Proficient with office equipment. * Basic math skills. * Attention to detail. * Problem solving. * Computer proficiency - MS Suite. * Typing speed 45WPM. * Basic 10 Key proficiency. * Professional appearance. * Ability to multi task in a fast paced environment. * Bilingual skills a plus. * Occasional overtime as needed. Copart Appleton WI

Customer Service Representative

Concentrix