Customer Service Representative - Collision Center Spokane

Autonation, Inc. Spokane Valley , WA 99206

Posted 5 months ago

Company Overview

Position Overview

The Customer Service Representative handles collision service needs in AutoNation Dealerships without a collision repair facility. The Customer Service Representative writes courtesy estimates, coordinates repair needs for dealership associates, and updates appropriate customers, staff with repair status of vehicles.

Who Would I Interact With?This position interacts daily with Customers, Service Advisors, Technicians, Parts Associates, Managers and other store Associates, just to name a few.

What are the day-to-day responsibilities?

  • Writes professional estimate on light damaged vehicles

  • Actively asks for the sale on all estimates

  • Understands basic parameters of insurance programs e.g., DRP and non-DRP

  • Obtain all signatures, work authorizations and powers of attorney

  • Communicates with each customer on the process of the vehicle repair in a timely and effective manner, as outlined in AutoNation's Customer Repair 10 Step Process

  • Review all final bills, supplements and vehicles prior to customer contact for delivery

  • Review the completed vehicle to check quality and thoroughness

  • Maintains work area in an orderly and clean manner

  • Takes care to protect customer's vehicles during repair process

  • Works with other associates on daily planning and release meetings

  • Tracks production schedule for his or her vehicle's and communicates those targets with customers and other associates

  • Uses the highest standard in professionalism when dealing with customers, insurance representatives, vendors and associates

  • Maintains continual industry education to keep abreast of changes in repair requirements and product knowledge

  • Responsible for collection of Accounts Receivable on all insurance, wholesale account closed and commission paid

What are the requirements for this job?

  • High School diploma or equivalent

  • Ability to comprehend and read instructions

  • Basic knowledge of vehicle repairs practices

  • Valid in-state driver's license

  • Ability to interpret work scope from vehicle estimates or work orders

  • Ability to operate an automobile

AutoNation is an equal opportunity employer and a drug-free workplace.


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Customer Service Representative - Collision Center Spokane

Autonation, Inc.