Customer Service Representative- Coburg, OR

JAJ Enterprises, LLC Coburg , OR 97408

Posted 2 months ago

Customer Service Representative

Full-time / Mon.-Fri. /Competitive Wages & Benefits

If you are seeking a career opportunity that offers challenge and growth, we are looking for you!

Coach Glass is the leading original equipment and after-market specialty vehicle glass supplier. We're growing, and we're looking for Customer Service Associates for our corporate office in Coburg, OR! We are a professional yet casual company. We believe in working hard but we know how to have fun at the same time. We're looking for people that are self-motivated, organized, detail oriented and that enjoy working in a pleasant team environment.

What we offer

  • Medical, dental, and vision insurance

  • Vacation, sick time, and holiday pay

  • 401(K) profit sharing plan, plus employer match

  • Flexible spending accounts

  • In-house gym

  • Standup workstations

  • Monthly subsidized massage opportunity

  • Keurig coffee stations with supplies

Overview

The Customer Service Representative (CSR) position is the primary contact point for the public, shops, vendors and suppliers. The CSR must provide high quality customer service by utilizing in-depth knowledge of company products, programs and procedures, and process orders received by telephone, fax or E-mail and resolve customers' inquiries. This position involves communicating effectively in a business-like manner with customers, vendors, suppliers and office personnel in both written and verbal expression.

Responsibilities

  • Answer phone calls on the first or second ring and responds to faxes with the same quick and effective response that is applied to customers calling.

  • Handle customer's inquiries, questions or concerns in a positive and professional manner.

  • Inform customer of unit prices, shipping date, anticipated delays, and any additional information needed by customer.

  • Write or type order form, or enter data into computer, to determine total cost for customer.

  • Print shipment documents and forward to the Customer Service Manager for review.

  • Record or file copy of orders received.

  • Follow up on orders to ensure delivery by specified dates.

  • Confer with warehouse or common carrier personnel to expedite or trace missing or delayed shipments.

  • Communicate effectively with upset customers, multiple warehouses and freight carriers.

  • Make follow-up calls to customers that have not ordered from us for a period of time.

  • Maintain accurate records of quotes, orders, returns, reshipments and tracks shipments for customers.

  • Perform invoicing for warehouses as needed.

  • File paperwork as necessary accurately.

  • Perform other related duties as assigned.

Physical Aspects

  • Ability to work in a fast pace office environment.

  • Sustained posture in a seated position for extended periods of time in front of a computer terminal.

  • Reaching above shoulder heights, below the waist or lifting as required to file documents or store materials throughout the work day.

  • Proper lifting techniques required.

  • May include lifting up to 25 pounds for files, computer printouts on occasion.

  • Constant walking throughout the office.

  • Constant typing and usage of office equipment.

  • Ability to take initiative, multi-task & work well under pressure.

  • The noise level is usually moderate.

  • Doors are frequently open, causing drafts and interior temperature changes.

Qualifications

  • Minimum 2 years' experience in customer service.

  • Must be able to provide exceptional customer service in written and verbal expression.

  • Ability to adapt to changing work priorities and meeting deadlines and schedules.

  • Must be proficient in Excel, Word, Outlook and Great Plains.

  • Require pre-employment drug test and background check.

  • Foreign language (Spanish or French) is a plus.

Competencies

  • Excellent customer service

  • Building customer loyalty

  • Interpersonal skills

  • Close attention to details and accuracy

  • Multi-tasking

  • Adaptability

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Customer Service Representative- Coburg, OR

JAJ Enterprises, LLC