Customer Service Representative - BPO

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Description

Edfinancial Services of Knoxville, TN is looking to hire 20 full-time Customer Service Representatives. Are you a customer service rockstar who is ready to make a big impact by helping customers?

Would you like to join a stable and growing local company where there is potential for career growth? If so, please read on!

This Customer Service Representative position earns a base wage of $17.20 per hour. We also offer great benefits and perks, with an additional $4.41/hour for medical, dental, vision, a flexible spending account (FSA), or a health savings account (HSA). We offer 11 paid holidays, generous paid time off (Vacation and Sick) that starts to accrue on your first day, experienced supportive leadership, and a positive team-oriented culture. If this sounds like the right opportunity for you, apply today!

ABOUT EDFINANCIAL We continue to grow and 2022 was the best year in our company's 30-year history. We are a contractor for the Department of Education and provide assistance to students and families across the nation.

In these concerning economic times, you will have peace of mind knowing we are a solid company, and there is always work to be done. We hire people who are looking for more than just a job. We love to promote from within 99% of entry-level employees who stay with us for more than 2 years will be given the opportunity to expand their skills, by learning different functional areas, and many will join our leadership team.

We have a casual work environment, but we are serious about making sure our employees have a voice and feel like they are a part of the team.

We have a department dedicated to improving the culture of our company and keeping the Edfamily informed! We believe that happy, engaged employees add value to our company.

We do our best to hire friendly, down-to-earth people who make good team members. We promote a healthy work-life balance even offering a flexible mental health day for self-care. We also emphasize personal development through our tuition reimbursement and leadership development programs.

A DAY IN THE LIFE OF A CUSTOMER SERVICE REPRESENTATIVE As a Customer Service Representative, you are the first line of communication for our clients on the phone, through chat, or email. Whether answering simple questions or solving complex problems, you are patient and friendly.

You always put yourself in the callers' shoes and listen carefully to their needs. The key to your success is that you never give up or lose your cool. You are all about following through and resolution.

Most of our customers are appreciative of our exceptional service, but occasionally one of them is frustrated. You don't take it personally, and your professionalism and kindness usually turn things around. You will have round-the-clock support from senior agents and leaders who are just a phone call or chat message away when you need assistance. You get great satisfaction out of making the student loan experience easy for busy students and graduates!

QUALIFICATIONS FOR A CLIENT SERVICE REPRESENTATIVE

• High school diploma

• Computer skills

• Exceptional customer service and phone skills

• Ability to obtain a federal security clearance

We will train the right person on the technical aspects of our software and best practices. Do you have excellent communication skills, both written and verbal?

Are you comfortable talking on the phone? Do you enjoy building relationships with people? Are you team-oriented?

Do you have creative problem-solving skills? If so, you might just be perfect for this BPO Client Relations Customer Service Representative position!

WORK SCHEDULE This position requires flexibility to work evenings, based on our business needs. During peak seasons throughout the year hours of operation are extended so that we can serve all the customers who need our help.

Hours of Operation (EST)

Monday 8:00 a.m.

• 9:00 p.m.

Tuesday

• Wednesday 8:00 am

• 8:00 pm

Thursday

• Friday 8:00 am

• 6:00 pm

Saturday

• Sunday closed

Peak Hours of Operation (EST)

May vary

PEAK PERIODS

• Jan

• Mar

• Jul

• Aug

• Oct

READY TO JOIN OUR TEAM? We understand your time is valuable and that is why we have a very quick and easy application process.

If you feel that you would be right for this customer service job, please fill out our initial 5-minute, mobile-friendly application. We look forward to meeting you!

Salary Description

17.20