Customer Service Representative

This highly responsible clerical and public contact work involves receiving and processing customer related transactions involving utility services. Work involves interaction with customers by telephone, e-mail, and regular mail; the use of a personal computer and utility billing software applications; handling the resolution of customer complaints regarding billing and utility services; and the use of considerable tact, patience, and good judgment. Work requires complex account analysis; and proficiency in quickly and accurately performing math calculations. An employee in this class must be able to successfully prioritize work and meet important deadlines in a high-volume business environment.

Salary: $17.32 - $25.90 Hourly

Close Date: 07-01-2024 (11:59 PM)

To Qualify

• At time of application, applicants must include a detailed resume to be considered for this position.

Minimum Qualifications. Applicants must:

• Possess a valid high school diploma or GED equivalency.

• Have work experience handling customer service requests and billing inquiries, preferably in a call center environment.

• Possess good communication skills.

• Be able to professionally interact with customers to assist with utility services and related needs.

• Be able to resolve complicated customer issues.

• Be able to quickly and accurately perform complicated mathematical calculations such as percentages and proration.

• Be proficient in keyboarding.

• Be highly proficient in the use of Microsoft Word and Excel software, a Windows operating system, the Internet, and electronic mail.

Desirable Qualifications. Preferred applicants:

• Have at least one year of post high school education at a college, junior college or technical education center in business, public administration, or a related field.

• Have at least two years of customer service experience within the utility services industry - or - at least four years of customer service experience in an office environment interacting with customers on the telephone and in person.

• Have experience working with a utility billing software application.

• Are able to speak both English and a second language fluently.

Selection Process

IMPORTANT APPLICATION INSTRUCTIONS

For purposes of employment, re-employment, promotion, transfer or demotion, the most qualified applicants will be selected to continue in the hiring process. At this point, any prior criminal records will be verified. A prior criminal record will not necessarily disqualify a selected applicant from employment.

The City of St. Petersburg is committed to a Drug Free Workplace and compliance with the Department of Transportation (DOT) drug testing rules. Applicants may be required to successfully complete pre-employment drug testing and/or medical exams.

How To Apply

Apply online at www.stpete.org/jobs - Select Apply for Jobs/Register/View Job Postings. City employees must use the Current City Employee link or use a City computer to access iRecruitment Employee Candidate. The City of St. Petersburg is committed to affirmative action and equal opportunity employment, and encourages individuals with disabilities and veterans to apply for posted positions. In accordance with Chapter 295 of the Florida Statutes, qualified servicemembers/veterans and the spouses/family members of certain servicemembers/veterans receive preference/priority in employment. Eligible applicants are responsible to apply for Veterans' Preference at the time of submission of any job application. Reasonable accommodations may be made for qualified individuals with disabilities to apply, to interview for positions and to perform the essential job functions.

LocationSaint Petersburg, FL, USMinimum Salary17.32CurrencyUSDAmount of TravelWork At Home