Customer Service Representative

Class Title

Customer Service Representative work activities are not further divided into separate classes

Duties

CUSTOMER SERVICE DIVISION

Customer Service Representative work activities involve the following tasks: Operates a frequency band radio. Receives calls from utility customers with problems and/or complaints. Generates new works orders and updates existing work orders for new meters, water meter inspection, check reads, etc. Makes adjustments when appropriate as it relates to the findings of the work orders. Operate the meter reading system and editing software. Researches and generates reports in the billing system and make corrections when necessary. Performs other duties as assigned or required.

Minimum Qualifications

1). High School Diploma or GED.

2). Valid State Vehicle Operator's License.

3). Demonstrated ability to perform assigned tasks.

4. Three (3) years experience in dispatch or call center operations. Water and sewer experience preferred.

5). Ability to maintain harmonious working relationships' verbal facility to deal with

people at all levels; ability to plan and execute approved work programs. Attention

to detail to avoid errors/ tact and diplomacy.

6). Customer Service assignment: Valid Class 1 Water Distribution and Wastewater Collection Certificates issued by the State of Louisiana, Dept. of Health and Hospitals is preferred but not required.

Normal Promotion Path from this Class:

Revenue Operations Manager, Administrative Assistant, Management Assistant or any higher class for which eligible and qualified

Physical Ability: Tasks involve the ability to exert light physical effort in sedentary to light work, but which may involve some lifting, carrying, pushing and/or pulling of objects and materials of light weight (5-10 pounds). Tasks may involve extended periods of time at a keyboard or work station, along with some combination of climbing and balancing. Requires visual perception and discrimination. Requires ability to communicate orally. Job must be performed with or without accommodations.

Work Environment: Tasks are regularly performed in doors in an office environment. There is limited exposure to extreme weather conditions. May have normal exposure to dirt, dust, pollen, odors, wetness, humidity, rain, fumes, temperature, noise, and computer screens.

The City of Shreveport offers many benefits including vacation and sick leave, health, dental and vision insurance, 10 paid holidays per calendar year and long term disability.

01

Do you have a high school diploma or GED?

• Yes

• No

02

Do you have a valid state vehicle operator's license?

• Yes

• No

03

How many years of experience do you have in dispatch or call center operations?

• No experience

• Less than three years experience

• At least three years but less than five years experience

• At least five years but less than seven years experience

• Seven or more years experience

04

Please list the name of the company where you obtained this experience and the duties that you performed? (if there is more than one company, please list each separately). Company: Duties: Years:

Required Question

Agency City of Shreveport

Address 505 Travis St, Suite 530

Shreveport, Louisiana, 71101

Phone (318) 673-5151

Website http://www.shreveportla.gov