Customer Service Representative

Summary

Interacts with citizens in person or by telephone to process service requests, accept payments, provide information, or resolve problems.

Essential Functions

• Greet citizens in person or by telephone; ascertain the nature of the citizen's request, problem, or service need;

• Obtain necessary information to process service request or resolve problem; prepare service order or other paperwork; may dispatch order to crews;

• Accept payments and maintain receipts;

• Provide information to citizens; explain policies and procedures;

• Prepare and maintain records using computer or other office equipment;

• Deal with customers regarding delinquent accounts, set up payment schedule based upon established procedures;

• Promote the sale of electric and solid waste services;

• Investigate high bills;

• Process bank drafts and deposits as necessary;

• Perform related duties as required.

Qualifications

Completion of a high school diploma or the equivalent with an additional one year of clerical or customer service experience; or any combination of relevant education and experience which provides the following:

Physical exam required for Animal Control only

Knowledge and Abilities

Knowledge of:

• Customer service techniques, basic office procedures.

Ability to:

• Deal effectively with others in a courteous manner;

• Prepare and maintain accurate records;

• Speak in a clear, concise manner;

• Operate a variety of office equipment;

• Apply and calculate various rate schedules;

• Operate a personal computer.

Physical Requirements:

• Frequently stand and walk.

• Frequently flex upper trunk forward.

• Frequently lift up to 10 pounds. (Animal Control frequently lift up to 50 pounds.)

• Occasionally carry up to 10 pounds. (Animal Control frequently carry up to 50 pounds.)

• Frequently push and pull objects.

• Frequently flex upper trunk forward, partial flexing of knees.

• Frequently flex upper trunk forward while sitting or standing.

• Frequently reach above, at, or below shoulder height.

• Continuously talk, see, and hear.