Customer Service Representative

Pay,Benefits, & Work Schedule

Multiple full-time positions available with the Water Department, Consumer Services Division located at 4800 East 63rd Street

Salary Range: $18.37-$28.01/hour

Normal Work Days/Hours: Monday-Friday, 8:00 a.m.-5:00 p.m.

Application Deadline Date:Open Until Filled

Responsibilities

• Communicates effectively and professionally with customers via phone or in-person interactions, ensuring courteous and helpful assistance at all times.

• Updates and maintains accurate customer account records through meticulous data entry, ensuring all information is current and relevant.

• Resolves customer inquiries, requests, and complaints promptly and accurately, utilizing thorough customer account reviews and referencing ordinances, policies, and procedures as necessary.

• Addresses account and billing issues promptly, ensuring accuracy and compliance with policies, procedures, and City ordinances.

• Processes orders efficiently for installation, turn-on, discontinuation, or changes in water services, maintaining clarity and precision in all documentation.

• Documents all customer interactions and account changes comprehensively, including complaints related to billing discrepancies, service rendered, or service failures.

• Routes relevant information to appropriate divisions for further investigation or follow-up, ensuring timely resolution and customer satisfaction.

• Adheres to established customer service processes and procedures to ensure efficient and effective handling of customer inquiries and issues.

Qualifications

REQUIRES high school graduation and 1 year of public or private sector experience in customer service work; OR an equivalent combination of qualifying education and experience. Preference given for previous experience in a call center environment.

Other Information

URGENT!!! CRITICAL RECRUITMENT INFORMATION

Applications and/or resumes are evaluated on the information received by the application deadline. Please ensure that your application or resume clearly demonstrates how you meet the minimum qualifications for the position for which you are applying, this includes providing all relevant educational dates and a detailed description of relevant work experience, including months/years of employment. Applications and/or resumes may not be considered if information is incomplete.

In order for a resume to be used in lieu of an application the resume must have been submitted online via the City's Applicant Tracking System.

Positions requiring a high school diploma/GED certificate must be obtained from a school/program accredited by the Department of Education and recognized by the U.S. Secretary of Education.

The minimum education requirement for positions that allow for experience equivalency for an accredited degree is a high school diploma. Unless otherwise specified, an accredited degree must be obtained from a college or university listed with the U.S. Department of Education and recognized by the U.S. Secretary of Education.

For positions with a salary grade of EX6 or higher that require an accredited degree, qualifying professional experience must be obtained AFTER the accredited degree is obtained.

Successful completion of a pre-employment criminal history/background check is required for all positions. Some positions require a post offer drug screen and/or physical.

If appointed, non-residents must obtain residency inside Kansas City, Missouri's city limits within nine months.

The City of KCMO is an equal opportunity employer that values diversity and inclusion in the workplace.