Customer Service Representative

Position Summary

Agency Summary

The purpose and mission of the Marion County Assessor's agency is to provide the city, county, and township's located in the city with information regarding how property values are assessed. The agency is able to do this by cultivating a productive, collaborative, and compliant work environment in order for our workforce to meet the needs of the constituents of Indianapolis and Marion County.

Job Summary

Position is responsible for managing telephonic and in-person inquiries from members of the public seeking assessment and other local government related information. The position will provide project management support for the work done by Residential Valuation Analysts and will ensure that all residential field information is properly input into the property tax database in a timely manner so that it may be used by the Assessment Division and other city and county agencies. Position requires the knowledge of established laws, policies, and procedures, which controls most of the actions in this position. Other duties and tasks are routine in nature and performed under moderate supervision following standard procedures. Independent judgment, subject to supervisory oversight, is used when there are no available policies and procedures. Position reports to District Manager for Residential Assessment.

Equal Employment Opportunity

The City of Indianapolis Marion County is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status. We value diversity in perspectives and experiences among colleagues and the residents of this city of whom we serve.

Position Responsibilities

• Answers telephone calls, and, using broad general knowledge or the agency's mission and capabilities, determines which staff member best addresses the caller's needs

• Provides general information accessed from the agency's property assessment databases to members of the public

• Provides data entry support to Residential Field Data Specialists

• Schedules appointments for Residential Valuation Analysts as necessary

• Scans documents and correctly files and indexes those documents within the appropriate data storage system

• Reviews and answers correspondence as appointed or directed

• Maintains all records, files, and documentation in accordance with the agency's policies

• Must maintain confidentiality at all times

• This list of duties and responsibilities is not intended to be all-inclusive and may be expanded to include other duties or responsibilities that management may deem necessary from time to time

Qualifications

High School Diploma or equivalent and a minimum of one (1) year's prior work-related experience are required. Effective computer and communication skills are required. Applicants must have the ability to assist customers in a professional and courteous manner, whether it's face-to-face, by email, or over the telephone. Applicants must be able to operate standard office equipment such as a calculator, copier, and facsimile machines. The position requires attention to detail and candidates must be able to type, create, and edit reports as needed, and communicate effectively, both orally and in writing. All activities must comply with state law.