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Customer Service Representative

Expired Job

City National Bank Of West Virginia Beaver , WV 25813

Posted 5 months ago

EQUAL OPPORTUNITY EMPLOYER

Job Title: Customer ServiceRepresentative

Location: Beaver, WV

Job Type: Non-Exempt

JobGrade: 3

SUMMARY DESCRIPTION:

Provides excellent customerservice while performing efficient and accurate banking transactions inaccordance with bank policies and procedures. Assists customers withroutine service requests. Identifies and acts on referralopportunities for new products by recognizing customer needs.

POSITION REQUIREMENTS:

  • High schooldiploma or equivalent

  • 1-2 years ofretail/customer service experience, with sales experience preferred

  • Displaysprofessional dress and demeanor

  • Personalcomputer proficiency

  • Cash handlingexperience preferred

  • Typically theemployee may sit to perform work; however, there may be some standing, walking,bending and lifting 510 lbs

  • Work isgenerally performed indoors in environmentally-controlled conditions

ESSENTIALFUNCTIONS:

  • Accuratelyprocesses routine bank transactions including but not limited to check cashing,deposits, withdrawals, account transfers and loan payments

  • Consistentlyexecutes customer service standards to provide excellent customer service,resolve problems, and identify customers' financial needs

  • Maintains andbalances a working cash supply

  • Displays apositive and professional attitude at all times

  • Maintainscurrent knowledge of bank products and services

  • Works closelywith manager and branch team to generate new business

  • Seeksopportunities to refer to other lines of business to include mortgage, cashmanagement, commercial and trust

  • Activelyparticipates in branch campaigns and incentives

  • Completes alltraining within predetermined time limits

  • Adheres to allbank regulatory, audit, and compliance policies and procedures

  • Reasonableaccommodations may be made to enable individuals with disabilities to performthe essential functions of the job

CRITICALSKILLS/EXPERTISE:

  • Excellentcustomer service and sales skills

  • Excellent oralcommunication and listening skills

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Customer Service Representative

Expired Job

City National Bank Of West Virginia