Customer Service Representative

EQUAL OPPORTUNITY EMPLOYER, INCLUDING DISABILITY/VETS

Job Title: Customer Service Representative

Location: Strasburg, VA

Job Grade: 3/4

% of Travel Required: 0-10%

SUMMARY DESCRIPTION:

Provides excellent customer service while performing efficient and accurate banking transactions in accordance with bank policies and procedures. Assists customers with routine service requests. Identifies and acts on referral opportunities for new products by recognizing customer needs.

POSITION REQUIREMENTS:

• High school diploma or equivalent

• 1-2 years of retail/customer service experience, with sales experience preferred

• Displays professional dress and demeanor

• Personal computer proficiency

• Cash handling experience preferred

• Typically the employee may sit to perform work; however, there may be some standing, walking, bending and lifting 5-10 lbs

• Work is generally performed indoors in environmentally-controlled conditions

ESSENTIAL FUNCTIONS:

• Accurately processes routine bank transactions including but not limited to check cashing, deposits, withdrawals, account transfers and loan payments

• Consistently executes customer service standards to provide excellent customer service, resolve problems, and identify customers' financial needs

• Maintains and balances a working cash supply

• Displays a positive and professional attitude at all times

• Maintains current knowledge of bank products and services

• Works closely with manager and branch team to generate new business

• Seeks opportunities to refer to other lines of business to include mortgage, cash management, commercial and trust

• Actively participates in branch campaigns and incentives

• Completes all training within predetermined time limits

• Adheres to all bank regulatory, audit, and compliance policies and procedures

• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job

CRITICAL SKILLS/EXPERTISE:

• Excellent customer service and sales skills

• Excellent oral communication and listening skills

• Knowledge of (or ability to learn) the bank's operating systems, policies and procedures

Why Join City National Bank? www.bankatcity.com

• City is one of the most profitable publicly traded banks in the U.S.

• City ranked in the top 10 in its peer group in the country

• City has 85 branches and over 850 employees in WV, KY, VA and OH

• City is dedicated to building strong communities

• City contributes generously to the United Way and many other charitable, cultural and civic causes in our communities

• City also provides Community Hero Checking, which honors current and retired military personnel, firefighters, police officers, medical professionals and teachers by providing special account benefits

• Our City Cares Award honors employees who serve their communities

• City provides competitive mortgages, home equity lines of credit, consumer and business loans, and trust and wealth management for individuals, families and businesses

City is Strong

City is Community Focused

City is Dedicated to Long Term Success