Customer Service Representative - Chemspec

Axalta Coating Systems Orrville , OH 44667

Posted 2 weeks ago

Overview

THE COMPANY

Axalta Coating Systems Ltd. ("Axalta," or the "Company"), is a leading global manufacturer, marketer and distributor of high performance coatings systems. With over a 150-year heritage in the coatings industry, Axalta is known for manufacturing high-quality products with well-recognized brands supported by market-leading technology and customer service.

Over the course of the Company's history, Axalta has remained at the forefront of the industry by continually developing innovative coatings technologies designed to enhance the performance and appearance of customer's products, while improving the customer's productivity and profitability. Axalta's diverse global footprint of 50 manufacturing facilities, four technology centers, 47 customer training centers and more than 14,000 team members allows the Company to meet the needs of customers in over 130 countries. Axalta serves its customer base through an extensive sales force and technical support organization, as well as through approximately 4,000 independent, locally-based distributors. The Company's scale and strong local presence are critical to its success, allowing leverage of the technology portfolio and customer relationships globally while meeting customer demands locally.

Axalta operates its business in two operating segments: Performance Coatings and Transportation Coatings, serving four end markets, including: Refinish, Industrial, Light Vehicle and Commercial Vehicle, across the following four regions: North America, EMEA, Latin America and Asia-Pacific.

For more information please visit our website www.axalta.com or follow us on Twitter @axalta and on LinkedIn.

Responsibilities

The Customer Service Representative is the primary interface between the customer and the company in all matters related to inquiries, orders, product availability, shipment status, invoicing, damages, freight claims and all other customer service related items for the sale of paint, paint related products and paint support systems. This must be accomplished in a way that shows the highest regard for safety and a respectful work environment. Close interaction with Warehouse Supervisors, District Sales Manager, Field sales reps, and other Business personnel is important to insure uninterrupted shipments of material and ultimately, customer satisfaction.

  • Candidate must be customer focused and possess very strong interpersonal skills to deal with internal and external customer demands.

  • Strong computer skills, basic math, accurate typing and keyboard skills a necessity.

  • Must possess ability to listen as well as communicate information in a clear, courteous, concise, and logical manner.

  • Good decision making, problem solving and analytical ability skills are needed.

  • Must have initiative and ability to follow through with attention to detail; organizational skills a must.

  • Must be able to work independently with minimal supervision.

  • Must possess time management skills with the ability to set priorities and maintain project goals.

  • Must possess teamworking skills to work well in a group environment in ways that their work together is efficient and productive.

Qualifications

  • 3-5 years of Customer Service Experience

  • Excellent Microsoft Office Skills (Word, Excel, PowerPoint)

  • Must have High School Diploma - Associates Degree preferred

  • Ability to work in a fast paced, team environment

#LI-RB1

INDMP


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Customer Service Representative - Chemspec

Axalta Coating Systems