Customer Service Representative

Centah Inc Fort Lauderdale , FL 33301

Posted 5 days ago

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Who is Centah?

Acquired by Financeit in 2017, Centah is a lead and workflow management company that allows some of North America's largest home improvement businesses to distribute and manage leads, powering over $3 billion in annual sales. One of the driving forces behind Centah's industry-leading platform is a full-service contact center in Fort Lauderdale, Florida, that specializes in inbound and outbound support for the home improvement industry. Centah's Call & Contact Centers become the main point of contact for the customer, ensuring expectations are met and managed throughout the lifespan of the project.

About the Role:

We are looking for an enthusiastic and self motivated Customer Service Representative to join our team. As a Customer Services Representative you must be flexible with an aptitude for learning, understanding, and conveying information. You will also be responsible for treating every customer with the utmost courtesy while maintaining a positive outlook on every call. Excellent communication skills are vital for this role, along with enjoying assisting customers in a friendly and respectful manner.

For this role, we are looking for individuals that are fluent in English, in both oral and written communication. You must be available to work various shifts between the hours of 8:00 am and 10:00 pm Monday to Friday, and 10:00 am to 8:00 pm Saturday and Sunday.

Responsibilities:

Answer incoming calls and respond to customer's requests
Book appointments for members with a high degree of data accuracy
Maintain excellent written and verbal communication skills on a consistent basis
Identify and escalate issues to supervisors
Responsible for adapting to fast changing guidelines with customers
Informs clients by explaining procedures; answering questions; providing information

Requirements

To be successful in this role you will need:

High school graduate or G.E.D.
Minimum of one year experience in an inbound/outbound call center or retail environment is preferred
Excellent oral and written communication skills
Ability to multitask in speaking on the phone, using the computer and keyboard simultaneously
Ability to type at least 25 words per minute is preferred
Experience in providing exceptional customer service and maintaining established quality requirements
Must be able to pass a background check
Maintain reliable transportation to ensure punctuality for shifts

Benefits

Compensation $12.00 per hour
Incentive Bonus Potential up to $200 per month
Eligible for Medical, Dental, and Vision after 60 days
$15,000 Life Insurance (Company Paid)
Paid Time Off - Earn 10 days per year after 90 day probationary period
Weekly opportunities to earn a bonus for providing superior service
Six paid holidays

Next Steps:

If what you just read excites you, we'd like to hear from you! Please submit your application and we'll contact you if you get selected for a phone interview.

Centah is committed to providing a barrier-free environment for our current and future employees. Applicants needing accommodation in the recruitment and interview process are invited to contact us directly and confidentially about their accommodation needs.

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